Description
Accurate and On Time Payment Processing:

• Generate and review payment batch/runs

• Create payment files (manual or electronic)

• Review and verify payment files

• Reconcile Payment Batches and reports

• Verify batch file against vendor/bank reports

• Work with banks and end users, third party vendors, suppliers on payment discrepancies

• Coordinate with Treasury on funding and disbursement processes

• Resolve and reconcile payment issues

• Coordinate stop payment requests and other payment exception handling

• Handle all payment returns and all bank reconciliation processes/issues

Compliant Payment Processing:

• Perform control checks on payment related activities (e.g. payment block checks, large disbursements, duplicate reviews, etc.)

• Run and investigate Duplicate Payments Report

• Work with end users/vendors for recovery of duplicate and/or any defective payments

• Ensure all global and regional compliance responsibilities and reporting are met timely and accurately

• Ensure that all work being done is compliant with SOX policies and guidelines.

• Help the team to identify that controls are working properly and effectively, and raises issues and areas for development

Triage & Concierge Management:

• Performs transactional support pertaining to sourcing/purchase request triaging, buying support, and requisition completion.

• Provides end user support for the J&J e Marketplace, and Sourcing e Marketplace; Triaging low touch, high touch, and no touch (needing completion assistance) requisitions – following the category card instructions.

• Manages cases in Salesforce.com

• Converts fully completed Purchase Requests into Purchase Orders based on applicable forms from Sourcing (applicable for requests w/ Sourcing activities)

Request for New or Changes to Supplier Data:

• Defines data collection approach between the requestor and/or the vendor as necessary, collect and review data, evaluate supporting documents against country standards

• Prepares request forms (electronic or paper, as applicable) based on the supporting documents and data standards

• Follows-thru completion of requests and escalate as needed to ensure timeliness

• Monitors compliance to existing policies and data standards

Stakeholder Management/Customer Service/L3 Helpdesk Escalation:

• Deliver service excellence and maximize customer service satisfaction

• Identify, resolve and communicate critical user support issues in a timely manner.

• Execute Voice of the Customer (VOC) action plan from different stakeholders

• Maintain professional attitude during service delivery and resolution of issues

• Ensure proper and timely escalation of issues so that they are resolved to meet internal and external expectations

• Use a considerable amount of discretion in escalating issues to appropriate parties – co-workers, team leads and process managers

• Receive, analyze, and resolve procurement process inquiries and disputes that cannot be resolved by Level 2 helpdesk support

• Implement communication plans, change management frameworks, and support change management integration activities

Quality Management:

• Ensure issues are properly documented, prioritized, tracked, and resolved within the Service Level Agreements (SLA)

• Perform root cause analysis on recurring and/or quality issues

• Identify action plan for quality improvement

• Work with Third Party Service Providers and different business functions for action planning and execution

• Participate in Daily Management Systems to assess capacity, issues and focus areas

Qualifications

• Academic background: Appropriate University/bachelor degree qualification is essential. A recognized qualification in procurement or R2P process would be considered an asset

• Experience: Required years of related experience: 4-8 Years

• Languages: English

Primary Location Asia Pacific-China-Shanghai-Shanghai

Job Function Procurement