Service Engineer 服务工程师（VTS)

Functional area: Service

Country: China

City: shanghai

Company name: Atlas Copco (Shanghai) Trading Co Ltd

Date of posting: Oct 24, 2024

Passionate people create exceptional things
Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.
We´re everywhere! Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow.
Here, your ideas are embraced, and you never stop learning. Interested in being part of our team?
Join us on our journey for a better tomorrow.
Main Responsibilities：

• Ensure to provide quality service on behalf of vacuum technical service brand at customer site, including commissioning, maintenance and on-site training to customers.
• Perform preventive maintenance according to provided operating guidelines, standard operating procedures and tools, and provide technical advice to customers to reduce equipment downtime, reduce maintenance costs, and improve equipment performance and efficiency.
• Combined with the company's dispatch and the actual situation of the site, ensure that the output of effective hours meet the company's requirements.
• Provide technical training to authorized dealers to continuously improve their service skills.
• Support and manage the dealer service process.
• Actively build customer relationships on site, identify business opportunities, and proactively provide sales leads to the sales team.
• Maintain good cooperation with technical team, timely feedback on product quality problems, and provide technical skills and methods to solve complex problems.
• Work with internal teams to find the best solution in the event of a breakdown, expansion of customer activity, or other customer-specific situations. Give your clients the best advice possible and keep your promises.
• Provide technical support to customers by telephone or on site in the form of troubleshooting.
• Share experiences with colleagues, strengthen communication and build a strong network.
• Ensure a clean working environment, clean tools and proper management.
• Ensure that your work complies with the company's safety requirements, as well as the customer's safety requirements on site. It is your responsibility to contribute to the sustainable operation of the spare parts and service business and to be in good shape with regard to quality, safety and environmental issues.

Main Requirements:

• College degree or above, major in mechanical engineering.
• Have mechanical and electronic technical knowledge, can continue to learn and develop.
• At least 3 years working experience in vacuum equipment or other industrial and high-tech equipment service.
• Basic command of English listening, speaking, reading and writing.
• Committed to customers, establish stable customer relationships, confidently face customers, and have a strong sense of service.
• Strong ability to work under pressure, able to work independently.
• Efficient, accurate, problem solving and resourceful.
• Customer service oriented, able to communicate effectively and clearly.

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.