• Know fully & perform BAU within TAT without error guided by operation procedures, standards, guidelines and policies.
• Ensure consistent delivery of high-quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement, efficiency / accuracy standards and good business processes / judgment.
• Ensure awareness and full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed by the Company / Group.
• Manage the operational risk of the team to avoid operational / reputational losses.
• Key Control Standards Assessment within department with nil over dues.
• Follow up on corrective / preventive actions to a point where concerns arising from these findings are addressed to a satisfactory level.
• Ensure due care and diligence is exercised on day-to-day operational matters relating to Money Laundering and KYC, acquiring relevant knowledge and training; thus, providing support to superiors.
• Continue to seek improvement in self, team & operational processes to achieve service and performance excellence.
• Support the roll-out of the Company’s & Group’s policies and initiatives.
• Any other Messaging related activity asked to be performed by the Line Manager.
• To actively participate in BCP/DR and any other UAT.
• Ensure timely escalation to the management / senior management of any exception noticed related to work and environment.
• Ensure timely archival of records with service provider and maintain inventory of archived records.
• Ensure timely completion of all e-Learning Courses.
• To assist Officer, Senior Officer, Team Leader, & Senior Manager in the Unit’s operation.

• To establish and maintain a close working relationship with the customers to ensure prompt and effective responses to the various business requirements, queries and requests from them.
• To be aware of the business targets and ensure compliance.
• To own the business transactions of Clients and ensure completion at all levels/stages on a sustained basis.

• To ensure that all documents are accurately processed in compliance with statutory regulatory and internal operational instructions.
• Processing deals as per the Departmental Operating Instructions manual, customer’s instructions and within the Timeliness and accuracy standards specified.
• To ensure transactions are handled basis the criticality, criteria specified on a sustained basis.
• Continuous Improvement in Productivity to the standards prescribed for the Processes from time to time.
• Comply with Group Money Laundering Prevention Policy and Procedures to the extent applicable and reporting all suspicious Transactions to the Line Manager.

• To ensure perfect planning for the day/week.
• To ensure leaves are well planned with NIL impact to service delivery to Clients.
• To ensure good rapport is maintained with peers, superiors in the team.

• Upholding the Values of the Group and Company at all times.
• Compliance with all applicable Rules/ Regulations and Company and Group Policies.
• To identify risk on a continual basis and derive mitigants on a sustained basis.

• Comply with Group Sanctions Policy and Procedures.
• Comply with Local Sanctions Policy and Procedures, if any.

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead the [China Trade Service Operations / Central Utility Team - Registration Team to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
• Serve as a Director of the Board of [ Standard Chartered Bank (China) Limited Head Office]

• To effectively manage key stakeholders, Country Offices, Regulators, Peers, Subordinates.

• Embed Here for good and Group’s brand and values in GBS China, Trade Services, Central Utility Team. Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats).
• To identify and highlight continuous improvement initiatives in simplifying the processes, procedures.
• To identify & highlight standardization opportunities.
• To actively participate in the C3 initiatives.
• To enthusiastically participate in the quality initiatives of the organization and achieve expected results in the work place.

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.