Colombia Job Openings
SnappyCX
Customer Support Specialists - Healthcare
FULL TIME
September 11, 2024
We are seeking detail-oriented Health Care Administrators - Authorization and Scheduling Representatives to join our team. This role involves managing doctors and nurses' schedules, coordinating with healthcare providers, and facilitating insurance authorizations and handling customer service inquiries. The ideal candidate will have a background in nursing, health care administration, medical terminologies, communication in English, Spanish and/or French, and proficiency in Microsoft Office suite.
Responsibilities:
- Answer incoming calls and respond to inquiries related to scheduling, service requests, and patient concerns.
- Coordinate with doctors, nurses, and insurance companies to ensure all necessary information is collected and processed.
- Contact physicians to obtain orders and service requests.
- Gather necessary documentation from healthcare providers to support authorization requests.
- Reach out to insurance companies to request new referrals and submit authorizations for services.
- Follow up on authorization requests and communicate status updates to relevant parties.
- Accurately document patients details and authorization information into designated software systems (training will be provided).
- Maintain detailed records and ensure compliance with health care regulations.
- Provide exceptional customer service and address complaints or issues promptly and professionally.
- Maintain clear and effective communication in English and Spanish or French.
- A Nursing background or equivalent healthcare experience is required.
- Previous experience in healthcare administration, authorization, or scheduling preferred.
- Familiarity with healthcare insurance processes and authorization protocols.
- Proficiency in Microsoft Excel and Google Workspace.
- Fluency in English, Spanish or French required is a plus.
- Strong attention to detail.
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