Intro

Why you'll love this job

• Working with a team supporting all aspects of operational training, with a particular focus on international security needs for the Division. The role will require extensive travel for both international as well as domestic.
• The successful candidate will need to be adaptable to working under general direction, sometimes at short notice coordinating quality instructional material, web-based training, instructor led guides and supporting material.
• Must be detail oriented and passionate about creating and delivering interactive and engaging training for our airport teams.
• Motivated self-starter with proven leadership skills to coordinate, create and deliver regulatory and company mandated training within the Airport Operations Training internationally.

What you'll do

• Facilitate American Airlines mandated initial, recurrent and operational training programs.
• Engage and guide learners while in training including, but not limited to: - OJT, performance assessment, performance evaluation, mentoring when necessary.
• Communicate clearly and empathetically creating a welcoming learning atmosphere.
• Facilitate documented employee feedback to the line manager.
• Collaborate with other team members across the training organization on a variety of projects.
• Develop and maintain productive relationships with corporate departments and station personnel.
• Maintain quality assurance of all training delivered providing ongoing feedback to learning specialist to ensure all materials meet corporate objectives
• Conduct and participate in airport compliance reviews and audits when required.
• Understand, clarify and communicate new policies, procedures and initiatives.
• Ensure annual compliance with Dangerous Goods, Health & Safety and regulatory training.
• Identifying training requirements and deliver additional training for all Airport Operation employees.
• To maintain a standard of dress code that is appropriate to the role and in accordance with the Company’s uniform/dress policy
• To be aware of and sensitive to differences and work in a way consistent with the principles of equal opportunities and anti-discriminatory practice

All you'll need for success

• Valid US Visa B1/B2
• Must be able to communicate effectively in both spoken and written English.
• Proven Airline experience
• In-depth knowledge of and proficiency in all aspects of airport customer service
• Working knowledge of SABRE skills. Proficient and working knowledge in American Airlines Sabre and/or US Airways QIK Shares system
• Working knowledge of the PC software applications Outlook, Word and Powerpoint.
• Strong leadership qualities and above average administrative skills.
• Excellent interpersonal and presentation skills.
• Must be proactive, resourceful, and creative in finding solutions to ad-hoc problems.
• Previous training/teaching experience preferred
• Self-starter, motivated and energetic promoting a positive attitude
• Ability to work under pressure and multi-task whilst retaining a positive approach
• Attendance and training record must be exemplary as this is a self-managed position
• Able to work under pressure with minimum supervision and in a team
• Must be able and willing to travel extensively both domestic and internationally to facilitate courses and provide mentoring/support
• Hold a valid passport

• Hold the right to work in different countries
• Knowledge of International stations and their differences preferred
• Be able to motivate employees in working as a team
• Open to change and development

What you'll get

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health benefits to help you stay well.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more