Description:

Talentek by Hubtek is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our Talent and Technology services.
We have been impacting the world since 2018 and we want to keep pushing ourselves to become the brightest minds in our field and better serve our customers.
In our modern offices, we provide different amenities such as casual attire and free beverages. Additionally, our benefits include a health plan, gym membership, or home medical services.
As an Onboarding Specialist, you will be ensuring client expectations are met and exceeded regarding product onboarding (Implementation), training, and product support prior to the Go Live, making sure that all new accounts go live successfully by providing the knowledge and expertise in specific subjects.
Some of your responsibilities are but are not limited to:

• Ensure client expectations are met and exceeded regarding product onboarding (Implementation), training, and product support prior to the Go Live, making sure that all new accounts go live successfully by providing the knowledge and expertise in specific subjects.
• Sustain a positive team environment and display high levels of motivation.
• Actively ensure continuous improvement in the team by gathering proper feedback, helping standardize the Onboarding process across department employees, as well as providing recommendations on procedure enhancements when identified.
• Promote effective communication throughout all levels of the Operations Team function and escalate any red flag to the Onboarding Lead for proper management.
• Verify and improve the quality of products by accurately reporting bugs and providing quality assurance support.
• Understand the language/terms/jargon in your area of expertise. Not only answer how things are done but why.

Requirements:

What would help you succeed:

• Believe and love what you do.
• Teamwork and collaboration.
• Communication skills.
• Problem-solving skills.
• Organizational and follow-up skills.
• Attention to detail and high level of accuracy.
• Ability to work in a fast-paced environment.

Minimum requirements:

• Studies: A high school degree is required. Desirable studies (but not required) in International Business, Business Administration, Industrial Engineering, or any other related degree. Other fields of study could also be considered.
• Experience: 1+ year of experience with Freight Brokerages, Logistics, and SAAS-based applications, talking to customers and facilitating processes for them. Having experience in customer service, bilingual operations, or any related would be a plus.
• Knowledge: Fundamental knowledge of MS Office Applications (Word and Excel), Internet Browsers such as Internet Explorer, Firefox, & Chrome, online software applications and basic servers/computer hardware and software.
• Language: Advanced English skills. B2+ or higher is required.

Perks:

• Schedule: Monday to Friday from 8:00 a.m. to 5:00 p.m., following the American calendar.
• Contract: Indefinite term contract + Benefits.
• Location: Only for Colombia, this position is 100% Remote.
• Salary: $4.415.000 COP. After six months, $4.938.000 COP.

Would you like to be part of a company that belongs to the 100 tech companies recognized by Freight Waves in the supply chain industry in the United States?