Parts Coordination Coordinator

• Act as contact for spare parts quotations, orders, deliveries, and non-conformities

• Act as a link between customers and the various departments involved in the spare parts delivery process

• Handle and coordinate quotes and orders according to working procedures and guidelines and local required

• Ensure highest level of quality and response time for quotes and orders

• Ensure quality of spare parts sales documents

• Ensure correct customer master data and handling instructions are used when processing quotations and ord

• Actively follow up quotes with customers before they expire, providing feedback to sales teams and customers

• Actively follow up the order book with the sales team

• Liaise with Sales about the content and terms of the offerings

• Follow up and communicate parts deliveries information accordingly in a timely manner to customers

• Follow up with supply chain of parts deliveries according to agreed process

• Maintain and develop knowledge of customer-specific solutions and needs

• Off-hour support for spare parts (24 hrs service)

• Set up and promote OB follow up meetings with Sales Team

• Fulfill responsibilities in the assigned expertise and ensure the transfer of knowledge within the teams

• Use internal network within the expertise to escalate issues that may arise within the expertise

• Build profitable customer relationships to provide feedback and valuable information

• Work towards Company reputation

• Bachelor's Degree in Bussiness Administration, International Logistics, International Business or related fields.
• Fluency in English
• Fluency in Portuguese Desirable

• Located in Bogota, Colombia or Santo Domingo, Dominican Republic.
• Experience in working in an international environment is seen as beneficial
• Advance knowledge on SAP (Desirable)