Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Matter.

You work in Mondelēz International Digital Services, providing front-line support in your area of responsibility, guiding employees through specific processes and working with others to direct and resolve issues and enquiries.

How you will contribute

You will serve as the first point of contact for questions relating to your process area of responsibility, providing high-quality and timely customer service and ensuring that all requests are fully understood. In this role, you will work within service level agreements, communicating when cases are escalated. In addition, you will be responsible for the accurate collection of case details and employee data, provide general information on policies and procedures, and answer questions based on FAQs. You will also be asked to provide feedback and propose improvements in your area of responsibility and to record and track cases in the case management system, assigning a severity level and following through to ensure that cases are resolved and that service level agreements can be measured and improved. This role requires you to comply with quality assurance and data protection activities.

What you will bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

• Customer service
• Working in a shared service organization
• Working with case management systems
• Your area of process specialism
• Active listening skills
• Asking questions based on end-user scenario and judgment skills to respond to all types of employee-related questions
• Multi-tasking and managing a fluctuating workload
• Operational excellence

More information about this position

What you should know about this position:
The People Operations Advisor will be in charge of managing, ensuring and monitoring flexible compensation operations for Colombia, through constant communication with colleagues from other areas and suppliers, review of documentation and follow up on specific cases of company employees. You will also be supporting the execution of operational procedures of the area related to payroll payment, accounting records and account reconciliation, among others.

What extra ingredients you will bring:

• Excellent communication skills with functional area teams.
• Assertiveness, emotional intelligence and frustration management.
• Planning, organization and anticipation of processes.

Education/ Qualifications:Graduates in undergraduate degrees such as Business Administration, Business, Human Resources and related.

Specific job requirements:

• Minimum 1 year of experience providing administrative support to human resources operations in Colombia.
• Intermediate level of Excel.
• Knowledge of payroll processes is a plus.
• Knowledge in compensation and benefits.
• Intermediate English, is a plus.

Work schedule:Hybrid in Cali, Colombia.

No Relocation support availableBusiness Unit Summary

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

At Mondelez International we work under a hybrid model, in which our offices at WACAM offer us a space for connection, collaboration and co-creation, with attendance being subject to the needs of the teams themselves and/or the business.

Where permitted by internal policies and local laws, new hires are required to be fully vaccinated with the COVID-19 vaccine as a condition of employment by their date of hire, unless they are granted a medical accommodation.

Job Type

Regular
Service Operations (Delivery)
Global Business Services