Colombia Job Openings
DHL
Specialist OFR (Freight Forwarding)
Bogota
FULL TIME
October 25, 2024
Location: GSC BOG
The Agent plays a crucial role in ensuring the smooth and efficient management of shipments within their assigned country. This role is dedicated to proactive customer engagement and serves as a bridge between customers and the DHL network to enhance the customer experience.
Key Responsibilities:
- Respond to customers consistently and confidently by providing accurate information in areas such as shipment status and tracking, documentation requirements, transit time and prices (trough phone calls and emails as required)
- Ocean operational knowledge covering shipment creation, track and trace and delivery at destination.
- Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands
- Effectively communicates with DHL Network colleagues with focus on stressing a sense of urgency on behalf of the customer
- Meet all commitments to the customers in terms of follow-up/ongoing communication
- Follow up with DGF operations for booking/schedule/pre-alerts. Validate and share details with the customer
- Exception coordination/resolution with DGF operations & simultaneously send proactive updates to the customer
- Accept customer requests for quotations and send them to the Quotations team for processing. Passes on leads to Sales
- Record any customer complaints; solves customer complaints or assigns tasks to other functions
- Well versed with Freight forwarding terms specially incoterms and ways to connect locally to offer best solution to end customer.
Skills / Requirements:
- rofessionals in industrial engineering, international business, or related fields
- Minimum of 1 year in Freight Forwarding
- Excellent verbal and written communication skills & business skills in English and Spanish
- Customer service and communication skills.
- Teamwork and autonomy
Relevant information:
- Salary: 3.198.000
- Type of Contract: Indefinite - Directly with DHL Colombia.
- Performance bonus up to 13% of salary ($415.740 max)
- Food Allowance: $95.564
New Job Alerts
Profesor X
Agente Call Center Bilingüe - Cold Calls
Medellín
FULL TIME
November 20, 2024
View Job Description
Profesor X
Appointment Setter - Fines de Semana Libres!!!
Bogota
FULL TIME
November 20, 2024
View Job Description
BBVA
COMPLIANCE CROSS DISCIPLINE SENIOR MANAGER I- CONTROL INTERNO & CUMPLIMIENTO
Bogota
FULL TIME
November 20, 2024
View Job DescriptionPROMCIVILES SAS
PROFESIONAL EN LICITACIONES PÚBLICAS Y CALIDAD - BOGOTÁ
Bogota
FULL TIME
November 20, 2024
View Job Description
Gi Group Colombia
Asesor Comercial Externo TAT Preventista /Pereira y alrededores
Pereira
FULL TIME
November 20, 2024
View Job DescriptionLooking for similar job?
Maersk
CIM Customer Implementations Specialist (flexible location Colombia, Guatemala, Chile and Perú)
Bogota
FULL TIME
August 30, 2024
View Job Description
Capgemini Colombia S.A.S.
Especialista de Riesgo y Gobierno IT
Bogota
August 30, 2024
View Job Description
New Job Alerts
Profesor X
Agente Call Center Bilingüe - Cold Calls
Medellín
FULL TIME
November 20, 2024
View Job Description
Profesor X
Appointment Setter - Fines de Semana Libres!!!
Bogota
FULL TIME
November 20, 2024
View Job Description
BBVA
COMPLIANCE CROSS DISCIPLINE SENIOR MANAGER I- CONTROL INTERNO & CUMPLIMIENTO
Bogota
FULL TIME
November 20, 2024
View Job DescriptionPROMCIVILES SAS
PROFESIONAL EN LICITACIONES PÚBLICAS Y CALIDAD - BOGOTÁ
Bogota
FULL TIME
November 20, 2024
View Job Description
Gi Group Colombia
Asesor Comercial Externo TAT Preventista /Pereira y alrededores
Pereira
FULL TIME
November 20, 2024
View Job Description