• Recruitment Management: Oversee the recruitment process for call center agents, including job posting, candidate sourcing, screening, interviewing, and selection. Ensure adherence to the scheduled class hiring process and timelines.
• Stakeholder Collaboration: Develop and maintain strong relationships with hiring managers, team leads, and other stakeholders. Understand their specific needs and preferences to effectively source and recruit suitable candidates.
• Candidate Experience: Provide a positive and professional experience for all candidates throughout the recruitment process. Communicate clearly and promptly with candidates to keep them informed and engaged.
• Sourcing and Screening: Utilize a variety of sourcing methods, including job boards, social media, and employee referrals, to attract and identify top talent. Conduct thorough screening and assessments to ensure candidates meet the required qualifications.
• Class Hiring Coordination: Manage the scheduling and coordination of recruitment classes, including organizing assessment centers, interview panels, and onboarding activities.
• Relationship Building: Build and nurture strong relationships with internal stakeholders, such as HR team members and hiring managers, to facilitate effective recruitment and address any issues or concerns.
• Recruitment Metrics: Track and analyze key recruitment metrics, such as time-to-fill, candidate quality, and sourcing effectiveness. Provide regular updates and reports to management on recruitment progress and outcomes.
• Market Insights: Stay informed about industry trends, labor market conditions, and competitor hiring practices. Utilize this knowledge to refine recruitment strategies and attract top talent.

• Experience: Minimum of 2 years of experience in talent acquisition or recruitment, preferably with a focus on call center roles. Proven track record of managing high-volume recruitment and scheduled class hiring.
• Skills: Exceptional relationship-building and communication skills. Strong ability to influence and collaborate with stakeholders at all levels. Proficiency in sourcing and screening techniques.
• Education: Bachelor’s degree in Human Resources, Business Administration, or a related field a plus but not required.
• Attributes: Highly organized and detail-oriented with strong problem-solving skills. Ability to manage multiple tasks and priorities in a fast-paced environment. Professional, approachable, and proactive.
• Technical Proficiency: Experience with applicant tracking systems (ATS), recruitment software, and HRIS. Proficiency in Microsoft Office Suite and other relevant tools.