Virtual Customer Service Associate/Receptionist

Colombia Job Openings

Ali Awad Law, P.C.

FULL TIME

October 10, 2024

Job Overview:
CEO Lawyer is seeking a dedicated and professional Customer Service/Receptionist to join our fully remote team. The ideal candidate will provide top-notch service to our clients, handling calls, emails, and chat inquiries with a high level of professionalism and efficiency. You will play a key role as the first point of contact, ensuring a seamless client experience and supporting administrative tasks.
Key Responsibilities:

Client Communication: Answer and route incoming calls, emails, and chat inquiries in a timely and professional manner.
Appointment Scheduling: Coordinate and schedule client appointments, ensuring accurate calendar management.
Customer Support: Assist clients with general inquiries, direct them to the appropriate legal team members, and resolve minor issues.
Administrative Tasks: Support the team with document management, filing, and data entry.
Client Relations: Build and maintain positive relationships with clients, providing a welcoming and helpful customer experience.
Case Management Support: Assist with file organization, tracking case progress, and updating client records as needed.
Communication Tools: Proficiency in using phone systems, CRM tools, and other communication platforms.

Qualifications:

Language Skills: Fluent in English and Spanish (written and spoken).
Experience: Previous experience in customer service, call center, or receptionist roles (preferably in a legal or professional services environment).
Technology Skills: Comfortable using CRM software, Microsoft Office Suite, and other digital communication tools.
Time Management: Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment.
Remote Work: Experience working remotely with reliable internet and a quiet workspace.

Requirements:

Availability: Flexibility to work weekends and rotate days off.
Shifts: 8-hour shifts with a 40-hour work week.
Location: Must be located in Colombia or Mexico with the ability to work remotely.
Equipment: Personal computer and stable internet connection.

We Offer:

Hourly rate at $6 USD/hour.
Work from the comfort of your home.
Opportunity to grow within a dynamic and supportive legal team.

Job Type: Full-time
Expected hours: 40 per week
Work Location: Remote
Application Deadline: 14/10/2024
Expected Start Date: 28/10/2024

We regret to inform you that this job opportunity is no longer available as it has expired

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