Req ID: 293254

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Business Analysis in Telecom Expense Management to join our team in Belen, Heredia (CR-H), Costa Rica (CR).

Position overview

This position is an integral part of Network and Voice Services. Services functions are responsible for the end-to-end service ownership for their domain, including the total cost of ownership, service quality and responsiveness. This includes management of processes designed to improve the customer experience, increase productivity, and strengthen controls. In support of this goal, the Telecom Expense Management team is searching for a candidate responsible to support the MACD Orders (modification, additions, changes, and disconnections) for network services requested by business.

Position's General Duties and Tasks:

• Request and provide circuit quotation to guarantee the financial information with business.
• Process and manage the circuit orders (MACD - modification, additions, changes, and disconnections)
• Responsible for the Service Delivery process, working as the liaison between suppliers and teams.
• Ensure inventory is accurate following any changes and billing reflects what is requested by the Business.
• Identify cost saving and efficiencies during the implementation process.

Qualifications

Must have Skills:

• Proficient knowledge of telecommunications products and services
• Strong understanding of Technology Infrastructure environment and Products
• Understanding of the various telecom offerings (extranet, point to point, cross connect etc.)
• Minimum 3 years' experience working in a large IT environment in support of business and financial processes.
• Experience working with Microsoft Office products or similar.
• Experience communicating effectively with culturally and linguistically diverse teams.
• Experience visualizing, creating, and maintaining useful metrics that assist with operational oversight and identify areas of improvement.
• Have good communication, presentation, and analytical skills with the ability to articulate to stakeholders.
• Understand the importance of prioritization of work.

Nice to have, but not required:

• Preferred 3+ years' experience in managing projects, with proven ability to influence others without direct authority.
• Experience working with JIRA and Confluence
• Portuguese knowledge is a plus.
• Project Management certifications are a plus

Education Requirements

• B.S./B.A. degree level, although relevant experience and strong track record is more important.

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or Linked In to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.