Call Center Recibiendo CVs

E2E TECHNOLOGY SOLUTIONS

Publicado el: 12-08-2024,
por E2E TECHNOLOGY SOLUTIONS.

Descripción de la Empresa: Servicios.

Funciones del Puesto

• Assigns cases for coverage by contacting vendors by appropriate methods
• Makes phone calls, emails and text message to new and existing vendors and others as necessary
• Generates, researches and qualifies new vendors for coverage
• Develops and maintains a database of vendors for case assignments
• Persuades and negotiates with vendors where necessary for assignment coverage, pricing and other items as required
• Monitors case queue and take necessary steps to ensure case assignments are made in accordance with the established processes, procedures and deadlines
• Identifies and escalates priority issues

Requisitos del Puesto

• Minimum 1 year experience in a call center environment with sales and/or customer service experience
• Minimum 1 year experience in a fast paced deadline environment
• Knowledge of customer service principles, practices and orientation
• Knowledge of administrative procedures

- Strong communication skills - listening, verbal and written (English)

Area del Puesto
Servicio al Cliente
Ubicación del Puesto
Tibas, San Jose, Costa Rica
Nivel Académico
Bachillerato Universitario
Nivel de Cómputo
Office Basico (Word,Excel,Outlook)
Idiomas
Inglés: 100%