Costa Rica Job Openings
VerTALENTS
CloudOps Engineer – Costa Rica
San Jose
November 15, 2024
We work with clients to fill both full-time and contracting opportunities, so If the following job interests you, please apply to learn more!
Location: Remote Costa Rica
Position Summary:
We are seeking an experienced Cloud Ops Engineer with strong knowledge of Amazon Cloud operations. This role requires a candidate to be adept in Infrastructure monitoring, troubleshooting, and ensuring compliance with Change Management policies. The ideal candidate will possess a proactive approach to Cloud Infrastructure and bring expertise in AWS Cloud operations to support a secure and compliant operational environment.
Key Responsibilities:
- Infrastructure Monitoring and Incident Management:
- Monitor Infrastructure performance and uptime using monitoring systems and tools.
- Respond to Infrastructure incidents and outages, troubleshoot issues, and ensure timely resolution.
- Maintain and manage escalation processes for Infrastructure alerts and incidents.
Regulatory Compliance Support:
- Collaborate with the compliance team to regularly review and apply updates in regulatory standards and guidelines.
- Participate in audits and assessments to verify compliance with all required policies.
Reporting and Documentation:
- Document Infrastructure events, incidents, and resolutions clearly and comprehensively.
- Generate compliance and performance reports to support ongoing monitoring and transparency.
- Maintain an accurate inventory of Infrastructure assets and configurations.
- Contribute to ongoing process improvements for NOC procedures and policies.
- Identify and suggest enhancements to monitoring tools and automation capabilities.
- Stay informed about industry trends in NOC management and compliance requirements.
Requirements:
- Bachelor's degree in Information Technology, Network Engineering, or a related field, or equivalent work experience.
- Proven experience as a NOC Engineer or in a similar network operations role in AWS.
- Familiarity with CIS and NIST regulatory frameworks.
- Strong technical skills in network monitoring, troubleshooting, and incident response.
- Proficiency in network monitoring tools (e.g., Zabbix, App Dynamics, Pager Duty, and Splunk).
- Familiarity with database operations
- Excellent analytical and problem-solving abilities, with strong attention to detail.
- Effective communication skills, with experience in documenting technical issues and reporting.
Preferred Qualifications:
- Certifications such as AWS Architect Associate, AWS Operations, Comp TIA Network+, CCNA, or equivalent.
- Experience in regulated industries with strict compliance requirements.
- Background in working within ITIL frameworks and best practices.
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