Costa Rica Job Openings
Sysco Costa Rica
Collection & Dispute Analyst
Heredia
FULL TIME
October 14, 2024
The Collection & Dispute Analyst is responsible for Analyzing accounts and communicating with Sales and Customers to ensure timely collection of customer payments.
Primary areas of responsibility:
Performs activities related to Collections:
Primary areas of responsibility:
Performs activities related to Collections:
- Collect delinquent payments from customers (initiate collections activities: phone, email, dunning letters, contacting MA or AE, other); Handle CMU credit and Local inquiries and/or disputes received via phone, create new disputes for CMU credit/Local controlled accounts Research financial disputes and inquiries
- Working with customers and internal stakeholders to resolve the disputed issue (e.g., volume, price, freight, short-pays, account issues, promotions, etc.)
- Coordinate actions based on root-cause analysis on disputes and identify customer patterns that can be resolved by working directly with the customer or Sales/MA
- Resolve collections issues and collect payment for trade (Local or National) controlled accounts, make voice outbound collection attempt for collection of delinquent payments from Local customers
- Update collection notes for resolution and/or other situations based on outbound collection (Local voice collections attempts, and all CMU attempts)
- Identify way to improve the overall credit portfolio and reduction in bad debt or delinquent accounts
- High School Diploma required, Associates Degree or higher preferred
- 2-4 years’ experience in Accounts Receivable, Credit and/or Collections with knowledge of departmental function, terminology, and interrelationships.
- Demonstrates strong collection knowledge
- Strong communication and oral skills; effectively communicate with internal/external customers
- Demonstrates the ability to work across functions
- Analyzing past due accounts and applying collection treatments
- Proficiency with Microsoft Office and specialized accounting / finance software ERP Systems (e.g., Workday)
- Hybrid (2 days working at Ultra park II Lagunilla, Heredia and 3 days WFH)
- Private Medical Insurance
- Asociacion Solidarista
- Life Insurance
- Personal Day Off
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