The Collection & Dispute Analyst is responsible for Analyzing accounts and communicating with Sales and Customers to ensure timely collection of customer payments.
Primary areas of responsibility:
Performs activities related to Collections:

• Collect delinquent payments from customers (initiate collections activities: phone, email, dunning letters, contacting MA or AE, other); Handle CMU credit and Local inquiries and/or disputes received via phone, create new disputes for CMU credit/Local controlled accounts Research financial disputes and inquiries
• Working with customers and internal stakeholders to resolve the disputed issue (e.g., volume, price, freight, short-pays, account issues, promotions, etc.)
• Coordinate actions based on root-cause analysis on disputes and identify customer patterns that can be resolved by working directly with the customer or Sales/MA
• Resolve collections issues and collect payment for trade (Local or National) controlled accounts, make voice outbound collection attempt for collection of delinquent payments from Local customers
• Update collection notes for resolution and/or other situations based on outbound collection (Local voice collections attempts, and all CMU attempts)
• Identify way to improve the overall credit portfolio and reduction in bad debt or delinquent accounts

Requirements

• High School Diploma required, Associates Degree or higher preferred
• 2-4 years’ experience in Accounts Receivable, Credit and/or Collections with knowledge of departmental function, terminology, and interrelationships.
• Demonstrates strong collection knowledge
• Strong communication and oral skills; effectively communicate with internal/external customers
• Demonstrates the ability to work across functions
• Analyzing past due accounts and applying collection treatments
• Proficiency with Microsoft Office and specialized accounting / finance software ERP Systems (e.g., Workday)

Benefits

• Hybrid (2 days working at Ultra park II Lagunilla, Heredia and 3 days WFH)
• Private Medical Insurance
• Asociacion Solidarista
• Life Insurance
• Personal Day Off