Costa Rica Job Openings
Bridgestone Costa Rica
Contact Center ChatAgent – HR Support
San Francisco
October 22, 2024
Información de la Compañía / Company Overview:
Estamos comprometidos con la misión de Bridgestone, "Servir a la Sociedad con Calidad Superior". Nuestro objetivo es ofrecer lo mejor para nuestros clientes y para la sociedad, no solo en términos de nuestros productos, servicios y tecnología, sino en todas nuestras actividades corporativas.
La presencia internacional de Bridgestone Americas incluye subsidiarias de fabricación y ventas ubicadas en Argentina, Brasil, Chile, Colombia, Costa Rica y México, con oficinas adicionales en América Latina y el Caribe que constituyen la división “Bridgestone Americas Tire Operations (BATO-LA)”, conformada por 5 plantas de fabricación de llantas y 3 de renovado en toda la región, 6 oficinas comerciales y administrativas; más de 8.500 empleados y 2.500 puntos de venta en toda Latinoamérica, incluidas las tiendas de la empresa y una extensa red de distribuidores.
Alrededor del mundo, en Bridgestone, más de 140 mil colaboradores estamos enfocados en ofrecer soluciones avanzadas para un mundo en movimiento, aportando nuestra experiencia e innovación para posicionarnos como líderes indiscutibles en Soluciones de Movilidad, guiados por la Esencia Bridgestone y por nuestra pasión por Servir a la Sociedad con Calidad Superior.
Para más información de nuestras posiciones visita:
Bridgestone Americas and its subsidiaries manufacture, sell and service Bridgestone and Firestone and associate brand tires to meet the needs of their customers, maintaining wholesale and original equipment sales operations across a broad line of products, including passenger, light truck, commercial truck and bus, agricultural, motorcycle, kart and off-the-road tires.
We are committed to Bridgestone Group’s mission, “Serving Society with Superior Quality.” Our goal is to offer the best for our customers and to society, not only in terms of our products, services and technology, but in all our corporate activities.
The Bridgestone Americas international footprint includes manufacturing and sales subsidiaries located in Argentina, Brazil, Chile, Colombia, Costa Rica, and Mexico, with additional offices throughout Latin America and the Caribbean that build the “Bridgestone Americas Tire Operations (BATO-LA)” division, conformed by 5 tire manufacturing and 3 retreading plants throughout the region, 6 commercial and administrative offices; more than 8,500 employees and 2,500 points of sale throughout Latin America, including company's stores and an extensive network of distributors .
Around the world, at Bridgestone, more than 140 thousand collaborators are focused on offering advanced solutions for a world in motion, contributing our experience and innovation to position ourselves as undisputed leaders in Mobility Solutions, guided by the Bridgestone Essence and by our passion to Serve to the Society with Superior Quality.
For more information about our positions visit:
As a Live Chat Agent you will be responsible for providing excellent customer service in a fast paced and intermitement volume environment.
A highly motivated and customer-focused Chat Agent with a passion for providing excellent administrative and clerical support. Possessing excellent communication and problem-solving skills to ensure customer satisfaction.
Our candidate will be on charge to provide support and assistance to Bridgestone Teammates based in United States with HR related inquiries such as Payroll, Benefits, Time & Attendance and others, by providing resolution at its level or by assigning the case to the corresponding HR Group for them to take action and resolve to accomplish internal key performance indicators.
Requisitos / Qualifications: QUALIFICATIONS/REQUIREMENTS:
SKILL/KNOWLEDGE
Bridgestone Americas y sus subsidiarias desarrollan, fabrican y comercializan una amplia gama de neumáticos Bridgestone, Firestone y marcas asociadas para satisfacer las necesidades de sus clientes, manteniendo las operaciones de venta al mayoreo y de Equipo Original en una amplia línea de productos, incluidos pasajeros, camiones ligeros, camiones comerciales y autobuses, Neumáticos agrícolas, para motocicletas, karts y todo terreno.
Estamos comprometidos con la misión de Bridgestone, "Servir a la Sociedad con Calidad Superior". Nuestro objetivo es ofrecer lo mejor para nuestros clientes y para la sociedad, no solo en términos de nuestros productos, servicios y tecnología, sino en todas nuestras actividades corporativas.
La presencia internacional de Bridgestone Americas incluye subsidiarias de fabricación y ventas ubicadas en Argentina, Brasil, Chile, Colombia, Costa Rica y México, con oficinas adicionales en América Latina y el Caribe que constituyen la división “Bridgestone Americas Tire Operations (BATO-LA)”, conformada por 5 plantas de fabricación de llantas y 3 de renovado en toda la región, 6 oficinas comerciales y administrativas; más de 8.500 empleados y 2.500 puntos de venta en toda Latinoamérica, incluidas las tiendas de la empresa y una extensa red de distribuidores.
Alrededor del mundo, en Bridgestone, más de 140 mil colaboradores estamos enfocados en ofrecer soluciones avanzadas para un mundo en movimiento, aportando nuestra experiencia e innovación para posicionarnos como líderes indiscutibles en Soluciones de Movilidad, guiados por la Esencia Bridgestone y por nuestra pasión por Servir a la Sociedad con Calidad Superior.
Para más información de nuestras posiciones visita:
https://www.bridgestoneamericas.com/en/careers
Bridgestone Americas and its subsidiaries manufacture, sell and service Bridgestone and Firestone and associate brand tires to meet the needs of their customers, maintaining wholesale and original equipment sales operations across a broad line of products, including passenger, light truck, commercial truck and bus, agricultural, motorcycle, kart and off-the-road tires.
We are committed to Bridgestone Group’s mission, “Serving Society with Superior Quality.” Our goal is to offer the best for our customers and to society, not only in terms of our products, services and technology, but in all our corporate activities.
The Bridgestone Americas international footprint includes manufacturing and sales subsidiaries located in Argentina, Brazil, Chile, Colombia, Costa Rica, and Mexico, with additional offices throughout Latin America and the Caribbean that build the “Bridgestone Americas Tire Operations (BATO-LA)” division, conformed by 5 tire manufacturing and 3 retreading plants throughout the region, 6 commercial and administrative offices; more than 8,500 employees and 2,500 points of sale throughout Latin America, including company's stores and an extensive network of distributors .
Around the world, at Bridgestone, more than 140 thousand collaborators are focused on offering advanced solutions for a world in motion, contributing our experience and innovation to position ourselves as undisputed leaders in Mobility Solutions, guided by the Bridgestone Essence and by our passion to Serve to the Society with Superior Quality.
For more information about our positions visit:
https://www.bridgestoneamericas.com/en/careers
Responsabilidades / Responsibilities:
Description:
As a Live Chat Agent you will be responsible for providing excellent customer service in a fast paced and intermitement volume environment.
A highly motivated and customer-focused Chat Agent with a passion for providing excellent administrative and clerical support. Possessing excellent communication and problem-solving skills to ensure customer satisfaction.
Our candidate will be on charge to provide support and assistance to Bridgestone Teammates based in United States with HR related inquiries such as Payroll, Benefits, Time & Attendance and others, by providing resolution at its level or by assigning the case to the corresponding HR Group for them to take action and resolve to accomplish internal key performance indicators.
Requisitos / Qualifications: QUALIFICATIONS/REQUIREMENTS:
- Candidate must have schedule flexibility.
- Bilingual Spanish-English oral and written (Advance- C1 or above for CR team) – Required.
- Be part of Tier 1 CC team for at least 1 year.
- Excellent written communication skills via chat or message.
- Quality assurance score on 90% or above for the last 4 months.
- No disciplinary action or performance improvement plan for the last 6 months.
- Knowledge of all related products and services on CC Tier.
- Act as case manager by reviewing and filtering cases on service now to work promptly.
- Experience as Chat support back up is a plus.
- At least 1 year in current position. (internal candidates)
Note: All internal candidates must inform and get aproval from their direct leaders about the interest of been part of the process.
SKILL/KNOWLEDGE
- Highly customer service orientated
- Experience using helpdesk software and remote support tools -desirable
- Answer TMs queries in a timely and accurate way via chat and case
- Manage a high volume of chat conversations, often simultaneously.
- Identify TMs need and help TM uses specific features, KBs etc
- Analyze and report product malfunctioning such technical issues experienced by TMs.
- Assist on training to junior specialist.
- Answer chat in 30 seconds or less.
- Develop solutions and knowledge articles based on new situations.
- Answer TMs queries in a timely and accurate way via chat and case.
- Ability to search for solution on knowleage base library.
- Work with different systems at the same time such as Workday, SAP and Service Now - Must
- Result oriented person.
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