Apply for Customer Experience Sr. Coordinator Role at Establishment Labs

Costa Rica Job Openings

Establishment Labs

Customer Experience Sr. Coordinator

FULL TIME

November 5, 2024

About Us:

Establishment Labs is changing the medical device, breast health, aesthetics and reconstruction industry by designing, developing, and manufacturing an innovative portfolio of advanced medical aesthetic device technologies and wellness solutions. It is currently the world’s fastest-growing women’s health company.

Our Femtech solutions are proudly produced at two MDSAP-certified, carbon neutral, LEED Gold certified, state-of-the-art manufacturing facilities in Costa Rica and are approved for sale in more than 85 countries.

Since 2018 the company trades on the NASDAQ stock exchange under the ticker symbol ESTA and has a market cap of around $1.8 billion.

This is an exciting opportunity to join an innovative international company in hyper-growth as we launch a significant revolution to transform the women´s aesthetics industry.

Objective:

As a Customer Experience Coordinator for the Partner Experience (Cx), you will be working to develop effective processes, overseeing activities, interacting with surgeons, distributors and stakeholders that impact the partner journey, and measuring the overall success of initiatives that support our global commercial growth plan from a customer/partner-centric point of view.

Main responsibilities:

Ensure that our GBC customer-centric programs align with company goals.
Execute activities, new processes, or assets to help support the continuous improvement of each customer-centric program.
Drive and support the implementation of new technologies that will help optimize processes within each program.
Collaborate in the development and execution of survey initiatives that support our Voice of the Customer Program.
Develop key performance indicators and metrics to track each program's progress and effectiveness.
Foster positive team relations and contribute to the organization’s growth.
Work closely with cross-functional stakeholders to ensure the fulfillment of each program deliverable.
Analyze program data, report findings regularly, and share recommendations with the business.
Hold commercial and other stakeholders accountable for their contributions to the program's ROI (Return on Investment).
Support any tactical activities the program may require as a backup in the absence of another GBC contributor.

Job Requirements:

Bachelor’s degree or 3+ years’ experience in a comparable customer-supporting role
Project Management Certification - Desirable
Microsoft Office Package
Whats App Business
Advanced English

Important Note: This job description includes the necessary aspects required to evaluate this job position. It should not be used as a comprehensive list of all responsibilities, skills or functions.

At Establishment Labs we’re committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability (visible and not visible), gender, gender identity or expression, or veteran status. We strive to be a more equal opportunity workplace.

We regret to inform you that this job opportunity is no longer available as it has expired

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