Costa Rica Job Openings
Cognizant
Customer Service Representative
Heredia
FULL TIME
September 18, 2024
Job Summary
We are seeking a dedicated Senior Process Executive with 2 to 4 years of experience to join our team. The ideal candidate will possess strong technical skills in MS Excel and Customer Voice along with domain expertise in Customer and Material Master and Order Fulfillment. This role is crucial in ensuring efficient process execution and enhancing customer satisfaction.
Responsibilities
Qualifications
Certifications Required
Certified MS Excel Specialist Customer Service Certification
We are seeking a dedicated Senior Process Executive with 2 to 4 years of experience to join our team. The ideal candidate will possess strong technical skills in MS Excel and Customer Voice along with domain expertise in Customer and Material Master and Order Fulfillment. This role is crucial in ensuring efficient process execution and enhancing customer satisfaction.
Responsibilities
- Manage and oversee daily operations related to customer and material master data.
- Ensure accurate and timely order fulfillment processes.
- Utilize MS Excel to analyze data and generate insightful reports.
- Address and resolve customer inquiries and issues promptly.
- Collaborate with cross-functional teams to streamline processes.
- Maintain and update customer and material master records.
- Monitor order processing to ensure compliance with company standards.
- Provide training and support to junior team members.
- Implement process improvements to enhance efficiency.
- Conduct regular audits to ensure data integrity.
- Communicate effectively with stakeholders to understand requirements.
- Develop and maintain documentation for processes and procedures.
- Ensure adherence to company policies and regulatory requirements.
Qualifications
- Possess strong technical skills in MS Excel for data analysis and reporting.
- Demonstrate proficiency in handling customer voice interactions.
- Exhibit expertise in customer and material master data management.
- Have experience in order fulfillment processes.
- Show ability to collaborate effectively with cross-functional teams.
- Display excellent problem-solving skills for resolving customer issues.
- Maintain high attention to detail for data accuracy and integrity.
- Possess strong communication skills for stakeholder interactions.
- Demonstrate ability to train and support junior team members.
- Exhibit a proactive approach to process improvements.
- Ensure compliance with company policies and regulatory standards.
- Maintain comprehensive documentation for all processes.
- Conduct regular audits to ensure data accuracy and integrity.
Certifications Required
Certified MS Excel Specialist Customer Service Certification
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