Escalations Specialist, AML Compliance – Santa Ana Costa Rica
Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive Then, it’s time to join Western Union as an Escalations Specialist, AML Compliance.
Western Union powers your pursuit.

Role Responsibilities:

• Handling higher level investigations, assisting on escalated inquiries received over the phone, e-mail and MS Teams chat by KYC associates or other compliance groups.
• You will perform real-time analysis, monitoring and workload assignation of cases and call volume, showing the ability to evaluate risks and opportunities and make the best decisions to achieve the company's goals.
• Real time monitoring of associates, support and foster a positive and high-performing culture within the team.
• You will be responsible for identifying and finding a course of action for technical and other issues reported, having the ability to recognize risk to be mitigated.
• You will need to be attentive to details and capable of working and prioritizing effectively under stress or in difficult situations.
• You may be required to prepare and distribute reports for your function, being able to analyze and take or suggest actions based on the scenario presented.
• You will have to represent the department and if required assist on the ongoing training or projects.
• You will be assisting the Team Leader with other tasks as required.

Role Requirements:

• At least 1 year of experience in an AML Compliance position related to KYC, risk environment, banking or any other compliance group related to due diligence analysis based on typologies and PSA (Potential Suspicious Activity)
• Intermediate knowledge of excel and Power BI.
• We require you to be fluent in English – written and verbal skills (English level B2+ minimum).
• Formal education bachelor’s degree desired (Business Administration, Finance, or Industrial Engineering)
• Be yellow belt certified or commit to getting certified during the first year in the position.
• Availability to work in weekends and on mix shifts such as 10 am to 7 pm or 9 am to 6 pm. (Non-negotiable).

Here are some skills, attributes, and qualifications you might have:

• Analytical, problem solving, good communication, detail-oriented and introspective.
• Outstanding organizational and leadership skills with emphasis in time management, emotional intelligence and issues resolution.
• Strong ability to multitask, proactive, make fast decisions independently, self-motivation, and results-oriented approach.
• Schedule flexibility, including weekends and national holidays.
• Desired interest in leadership career path.

We make financial services accessible to humans everywhere. Join us for what’s next.
Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
( https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
Your Costa Rica- specific benefits include:

• Asociación Solidarista
• In house company doctor services
• Transportation services options
• Referral Program award
• Employee Resource Groups (ERG) and committees to volunteer with
• Pan American Medical and Life insurance
• Cafeteria Discounts

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Estimated Job Posting End Date:
10-29-2024This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.