Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

Responsabilities:

• Review, prioritize, and process purchase requisitions and amendments within specified Service Level Agreement (SLA). Handle workload with the authorized procurement systems.
  
• Responsible for investigation and resolution of blocked invoices (single point of contact for invoice reconciliation).
  
• Collaborate with Warehouse Receiving and Accounts Payable to expedite processing of receipts and invoices within expected SLA. Work together with Vendor Master Data team for new vendor creation or updates as necessary.
  
• Support, educate and help end user with concerns around the Procurement Process, such as requisition creation, PO status, Invoice status, Goods Receipts, Returns etc.
  
• Support and help supplier with questions during the procurement process such as PO values, PO information/clarification, invoice related questions and status.
  
• Support and enforce Procurement Policies, and all other purchasing requirements (contract, quote, controls) and audit or regulatory requirements. Maintain process documentation as required.
  
• Support Quick Quote process for Indirect Procurement and Tail End Negotiations.
  

Skills:

• Flexible and open to change, ability to embrace and support process change. Open to flexible alternate working hours.
  
• Demonstrated effective time management and self-driven. Ability to work in a fast-paced environment with competing priorities. Highly motivated, results focused and act with a high sense of urgency.
  
• Proven Team player record (willing to help / support other team members, contribute in cross functional groups).
  
• Proven Customer Service attitude, with both End Users and Suppliers. Build the necessary rapport to assist them.
  
• Problem solving proven record.
  
• Proficient in use of computer (Microsoft/Google Suite, e-mail, Calendar).
  
• Numeric and analytical skills (Excel / Google Sheet). Data Studio experience is a plus.
  
• Biotech/Pharma experience desired.
  

Minimum Requirements:

• Student of a Professional Career (Administration, Finance, Accounting, Industrial Engineer, Supply Chain or similar).
  
• 2+ years of experience on transactional Demand-to-Pay Process (Procurement buyer, Accounts Payable, Master Data, Contract Management).
  
• English B2 or better (spoken / written).
  
• 2+ Procurement Systems experience. GEP Smart Buy / SAP Experience is a plus.
  

Desired Requirements

• Ticketing Administration and Resolution. Knowledge of Service Now.
  
• Experience on roles with business and supplier customer support.
  
• Process Improvement process experience.
  

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

The Roche Services & Solutions as well as People Support Solutions organisations located in San Jose provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the Americas region. Today Roche employs altogether around 800 employees in Costa Rica.