Costa Rica Job Openings
CRA-JLL - Costa Rica
Implementation Coordinator Leader- Client Onboarding Experience
Belén
FULL TIME
October 7, 2024
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Transition Team Roster: Identify transition team - Initiate contact list/transition roster in WF.
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Financial Project Code Management: Obtain transition financial project codes from the finance department, share it with Client Onboarding Team.
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Document Requests:
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Request Master Service Agreement (MSA) abstracts.
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Request certificates of insurance for client projects.
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Mailbox Requests: Coordinate the setup of mailboxes for HR, Integrated Facilities Management (IFM), and Sourcing teams.
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Client Portal Setup: Facilitate the request of client portal access, ensuring all necessary details and permissions are correctly set up.
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Workfront updates: Follow-up with Workstreams on WF updates.
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Local Country Agreements (LCA): Follow-up on LCA status with Legal.
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Employee Readiness: Partner with HR and IT on coordinating employee readiness tasks.
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Transition Readiness: Follow-up with Workstream Leads on transition readiness and ensure Workfront is updated.
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Customer Satisfaction (CSAT) Survey Process: Lead the Customer Satisfaction survey process from initial request to post-request activities, including data collection, analysis, and reporting.
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Handover Process: Track status of handover process and closeout in Workfront.
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Time Tracking: Follow up with relevant stakeholders to ensure timely and accurate time tracking for project management and billing purposes.
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Roster Management: Update the Workfront roster on a quarterly basis to reflect current team members and their roles.
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License Management: Check the status of Workfront licenses regularly and coordinate with the IT department to manage license renewals or new requests.
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Shared Calendar Monitoring: Monitor the team’s shared calendar to ensure meetings, deadlines, and important dates are tracked and communicated effectively.
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Lead a team of 4 to 5 team members
Qualifications:
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Bachelor’s degree in Business Administration, Project Management, or a related field.
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2+ years of experience in a similar support or administrative role, preferably in a corporate or commercial real estate environment.
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2+ years of experience leading teams.
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Proficiency in project management tools such as Workfront, Microsoft Office Suite, and other relevant software.
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Strong organizational and time management skills with the ability to manage multiple tasks and priorities effectively.
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Excellent communication and interpersonal skills, capable of working with cross-functional teams.
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Attention to detail and a proactive approach to problem-solving.
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Ability to work independently as well as collaboratively in a fast-paced environment
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Excellent English skills.
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