Costa Rica Job Openings

CRA-JLL - Costa Rica

Implementation Manager - Client Onboarding Experience

Belén

FULL TIME

October 24, 2024

How we support the Whole You:

Our benefits are a good reason to come to JLL.
We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to increase their personal and financial security.

Benefits to eligible employees, include:

Life, health and dental insurance for you.
Annual Performance Bonus. (Delete Bonus for P&G account, if not applicable)
Online platform with certified courses for your professional development.
Wellbeing platform with personalized programs (yoga, meditation, exercise, meal plans, among others).
Assistance program for employee and immediate family members (psychological counseling, legal and financial assistance, nutritional guidance).
Employee recognition program.
Participation in BRG (Business Resource Groups): Be part of our BRG, which promotes diversity and inclusion within JLL.
Additional vacation days.
Among other corporate benefits.

The Client Onboarding Experience Team (COET) / is currently seeking a highly skilled and detailed-oriented Implementation Coordinator to join our dynamic Global Implementation Team. In this crucial role, the Implementation Coordinator will play a vital role in ensuring a seamless onboarding experience for our esteemed clients. This will be achieved by performing a diverse range of administrative and coordination tasks during the Transition process. By collaborating with multiple workstreams, the Implementation Coordinator will facilitate efficient execution of the transition processes, contributing to client satisfaction and operational effectiveness. Additionally, the Implementation Coordinator will actively partner with Sr. Implementation Manager and Implementation Managers, demonstrating exceptional precision and efficiency in executing specific transition tasks from mobilization through optimization.

Location: Heredia, Costa Rica.
Work schedule: Monday to Friday, 7:00 am to 4:00 pm.
Work model: Hybrid.
Contract Type: Indefinite-term

Experience & Qualifications

Bachelor's degree in business, Finance, Information Technology, or related field.
10-15 years of experience with project management, continuous improvement and/or business partnering.
IFM operational experience is strongly recommended.
Change management certified, Prosci or La Marsh preferred.
Solid program management and problem-solving skills with the ability to focus both strategically and tactically to achieve firm and client business goals.
Strong organizational skills, detail oriented, and process-driven, with an orientation toward continuous process improvement.
Exceptional ability to solve problems and think analytically.
Comfortable interacting with people across all levels of an organization and can field questions during a presentation like a pro (Agile and able to handle changes in direction calmly).
Ability to work directly with key stakeholders to gather and interpret functional requirements.
Insight and experience in working with subject matter experts in various service lines and support groups areas.
Relationship building skills - able to influence others to generate desired results consistently.
Proactive and self-directed in work habits
Highly skilled in time management to facilitate involvement in multiple projects.
Leadership qualities such as conflict/issue resolution skills
Fluent Portuguese

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