Costa Rica Job Openings
Joby Aero, Inc.
IT Service Desk Administrator
San Jose
FULL TIME
November 5, 2024
Avionyx Overview: Avionyx S.A. is a software engineering services company based in Heredia, Costa Rica, fully owned by Joby Aviation in Santa Cruz, CA. As an AS-9100D company and in business since 1989, Avionyx provides expert, high-quality, full-lifecycle avionics software and hardware engineering services for e VTOL/UAM, rotorcraft and fixed wing aircraft, complying with the most rigorous software engineering standards in the world. Job Overview:
Responsibilities:
Your Reward for Greatness
An IT Service Desk Administrator would operate primarily within the ticket system providing Tier 1/2 support for end user ticket request, remote software installs, hardware warranty requests, and basic diagnostics to escalate to tier 2/3 administrators. Operating in conjunction with the IT Site Administrators team as on-site resources to troubleshoot, implement, and deploy organization needed systems.
Infrastructure
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Zoom & Microsoft Teams room AV administration, deployment, and vendor management
OS Management
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Install and upgrade computer components and software as needed by team
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Lead desktop, laptop, and test system support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
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Responsible for operation and management of multi-OS device management systems to deploy security updates, OS updates, and software.
Service Desk Ticketing
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Manage service queues and route tickets to IT Site Administrators as appropriate for higher tier support
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Manage and order inventory as needed
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Remote software installation
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Responding or active presence in Slack channels
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Generating Dell warranty support requests
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Contractor form request fulfillment
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Diagnosing issues with computer software, peripherals
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Associate's or bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required
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1- 3 years of IT service administration experience
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Basic knowledge of server systems, software & hardware deployment tools, and networking protocols
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Basic knowledge of scripting languages and automation tools
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A proven track record of developing and implementing IT strategy and plans
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Strong knowledge of implementing and effectively developing service desk and IT operations best practices, including knowledge of security, storage, data protection, and disaster recovery protocols
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Effective verbal and written communication skills. Should be able to adapt communication style to suit different audiences
- Must be fluent in verbal and written English
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IT Certs: Comp TIA A+, Linux+, MS MCSA, MTA, Apple ACSP
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Experience with Jira Service Desk & Integrations
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Experience with R&D Test system environments
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Experience with Intune / JAMF / Landscape MDM
Your Reward for Greatness
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Stay fresh with our Flexible Schedule -
Get a mid-year bonus!
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Stay at home with our Telecommuting Options
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Lunch is on us when you are at the office
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Step up your English with paid classes!
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Get Training/Tuition subsidies for online learning
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Stay connected with our Internet Subsidy
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The Gym Subsidy should keep you fit and relaxed!
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Get there on time and effortlessly with the Transportation Subsidy
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Go places with our Travel Opportunities across the US!!
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Stay healthy with our Medical Health Plan
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Spend more time with your loved ones with our Additional Personal Time Off (increased by seniority)
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Join our aviation club, fly our airplane and e VTOL simulators, go flying with our pilots!
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