Costa Rica Job Openings

World Business Lenders, LLC

Support Services Supervisor - Heredia, Costa Rica

Heredia

CONTRACT

October 11, 2024

About World Business Lenders (www.wbl.com)
World Business Lenders (WBL) provides general purpose short-term real estate collateralized commercial loans to a broad customer base comprised of small and medium sized businesses throughout the United States that lack access to traditional funding.
WBL is a U.S.-based company with a 100% remote workforce.
This is a remote Contract/Consultant position. Generally, working hours will be 9:00am-6:00pm Eastern, Monday through Friday, although hours worked may be greater based upon operational requirements. The job requires excellent oral and written command of the English language. Resumes must be submitted in English.
Job Description:
Our rapid growth has created an excellent career opportunity in our Business Management Department. The Business Management Supervisor will be responsible for managing projects and initiatives aiming to improve efficiency within our Operations teams.

Requirements:

Develop communications, policies, procedures, forms and reporting for various business units within the company.
Lead and manage a team of Business Management staff to execute all related deliverables
Work closely with the assigned departments in the company to streamline communication, workflow and processes.
Draft Standard Operating Procedures (SOPs) and implement/monitor Service Level Agreements (SLAs) for all staff companywide.
Work closely with HR to recommend optimal staffing and reporting lines based on workflow, volume and nature of tasks.
Draft and implement policies, procedures, and training materials for assigned business unit(s).
Collaborate with department heads to identify requirements, monitor progress, oversee implementation, and manage milestones and Key Performance Indicators (KPIs) to track project advancement.
Learn the various functions/departments and staff across all areas of the company, and serve as a “go-to” person for miscellaneous questions and requests.
Implement SLAs specific to each department’s KPIs, and develop efficient tracking and reporting.
Create documents, spreadsheets and presentations, and compose correspondence.
Handle reporting, invoice submission and other financial matters as needed.
Meet project deadlines, identify project obstacles, proactively mitigate risks and escalate and resolve issues effectively.
Track and report progress on various initiatives.
Perform administrative tasks as needed.
Other projects and duties as assigned.

Requirements

3-5 years experience in project management or relevant field
Loan/mortgage industry experience preferred
100% fluency in English, with exceptional English verbal and written communication skills
Bachelor’s Degree (four year college or technical school) in Business Administration, Finance, Economics or a related field preferred
Experience with Microsoft: Outlook, Excel, Word, Power Point required; Teams experience required
Ability to prioritize effectively and meet deadlines
Excellent attention to detail
You must have your own laptop or desktop to use (the company does not supply equipment)

Benefits

Contract/Consultant position
DOE
11 US Paid Holidays

New Job Alerts

Grupo Sur

INGENIERO MANTENIMIENTO PARA PLANTA EL SALTO EN LIBERIA

Liberia

November 26, 2024

View Job Description

Axalta Costa Rica S.A.

Tecnico de Servicio Tecnico

San Jose

FULL TIME

November 26, 2024

View Job Description

ArcelorMittal

EJECUTIVO (A) DE VENTAS

Escazú

November 26, 2024

View Job Description

Amazon Support Services Costa Rica SRL

Sr. Account Representative, Amazon Business Commercial Sector

San Jose

FULL TIME

November 26, 2024

View Job Description

GSB

Storage Support Engineer

Heredia

FULL TIME

November 26, 2024

View Job Description

Looking for similar job?

Amazon Web Services Costa Rica Sociedad de Responsabilidad Limitada

Program Manager, Capacity Planning, AWS Enterprise Support

San Jose

FULL TIME

October 16, 2024

View Job Description

Amazon Support Services Costa Rica SRL

Support Operations Manager - Specialties, Defect Prevention & Reconciliation

San Jose

FULL TIME

October 14, 2024

View Job Description

SonicWall

Technical Support Engineer- Remote (Portuguese Speaker)

San Jose

September 23, 2024

View Job Description

Bayer

My Office Support Associate

Heredia

October 14, 2024

View Job Description

NTT DATA

Desktop Support Analyst-Field Tech

Escazú

October 16, 2024

View Job Description

CommScope

San Jose

Escazú

November 26, 2024

View Job Description

Amazon Support Services Costa Rica SRL

Sr. Account Representative, Amazon Business Commercial Sector

San Jose

FULL TIME

November 26, 2024

View Job Description

GSB

Storage Support Engineer

Heredia

FULL TIME

November 26, 2024

View Job Description