WHAT YOU'LL DO

As a Junior Specialist within the Knowledge Management Services (KMS) for Principal Investors & Private Equity (PIPE) Practice Area your primary focus will be

• Case Capture activities, such as making reach outs to case teams to capture case related information and sharing it back with the BCG community
• Knowledge Curation activities, such as identifying, extracting and sanitizing meaningful content across various document repositories and sharing it back with the BCG community
• Content Review activities such as regularly checking and updating Practice Area (PA) related content as per metadata guidelines and content quality checklist

Working closely with the Content Manager & senior team members, you will provide exceptional customer service to the Practice Area (PA). You will thrive in a learning-rich, fast-paced, deadline-oriented environment that is customer-focused.
Junior Specialist YOU’LL BE BASED IN CITY: San Jose COUNTRY: Costa Rica YOU’LL BE TRAVELLING X YOUR EMPLOYEE TYPE IS Regular YOUR JOB TYPE IS Full Time
You will be a good problem solver and will work well independently as well as in a collaborative team environment. You will welcome an apprenticeship culture where you can quickly get up-to-speed. By communicating in a clear and concise manner with a positive and engaged face to the customer, you will assist in building a loyal customer base for the overall Knowledge@BCG team. This is not a client facing role.
BCG’s PIPE Practice Area works with the world’s largest investment firms, serving six client asset classes: Private Equity, Hedge Funds, Infrastructure & Real Estate Funds, Family Offices, Sovereign Wealth Funds and Pension Plans. Likewise, PIPE topics cut across not only these asset classes, but also across industries (e.g., Health Care, Consumer, Technology, etc.) and sub-topics (e.g., Tech Capital, Private Credit, Environmental, Social and Governance, etc.).

YOU'RE GOOD AT

Capturing content from high-impact cases in BCG’s PIPE Practice, under supervision of the Manager and senior team member and in close collaboration with the case teams

• Codifying and story lining relevant packages and IP (case vignettes, case examples, methods and tools) while working closely with the case teams, knowledge analysts and senior team members
• Conducting sanitization services to provide high quality of work with successful response rates from case teams while meeting high BCG confidentiality standards
• Coordinating with the case/ project team members to verify the viability of created packages and incorporating feedback and suggestions from case teams, Content Manager and Knowledge Analysts
• Publishing final output on internal Knowledge sharing systems
• Engaging proactively in activities to improve the Content Management Process and satisfaction of consultants with the PIPE content base

YOU BRING (EXPERIENCE & QUALIFICATIONS)

University degree with demonstrated high academic achievement (preferred degree in Technology)

• 0-2 years of general knowledge/content management and/or research experience (e.g., within a professional services firm, academia, government, etc.)
• Good business knowledge and proficiency with research techniques/approaches
• Knowledge of relevant sector/ topic will be an advantage
• Fluency in English; Excellent business writing skills
• Outstanding interpersonal and communication skills to interact with internal and external stakeholder while working in a global collaborative team environment

YOU'LL WORK WITH

The Knowledge Management Services (KMS) team is a specialized group within Knowledge@BCG function that will work closely with BCG Practice Areas and Topic Teams to locate, extract and sanitize targeted content from across BCG repositories. The extracted content will then be curated into knowledge products and other materials. The KMS team will collaborate with Topic Teams to align content retrieval efforts with topic-specific knowledge needs.
The ultimate goal of KMS is to improve BCG's intellectual property base (with a focus on data, benchmarks, analytical information, methodologies, frameworks, etc), provide leverage to knowledge content creators, and improve operations and productivity by reducing duplicate work.

ADDITIONAL INFORMATION

Knowledge Management Services team members are the gatekeepers to both internal and external knowledge at BCG. We deliver end-to-end content lifecycle as well as enable unparalleled collaboration across BCG and its clients. We create opportunities for BCGers to increase productivity, efficiency and connectivity by delivering a suite of knowledge and collaboration tools and leverage digital product management, data science and analytics to do so. We equip over 20,000 BCGers around the globe with bespoke access to external experts and a variety of data and research tools to ensure the most timely and relevant information is readily available.
Knowledge@BCG is made up of a diverse and cross functional teams who provide the engine that drives BCG’s institutional knowledge base. We believe in the power of bespoke knowledge and expertise. We rely on and cultivate a diversity of talents, skills and experience to deliver this value to our case teams, and ultimately our clients.