Costa Rica Job Openings
WNS Global Services
Lead Associate - Operations
San Jose
CONTRACT
October 31, 2024
Company Description
WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS Costa Rica - Launched in 2009, the WNS Costa Rica delivery center is fully functional and scalable, We are spread across more than nine countries across North America, South America, and Europe serving various industries like Retail and Consumer Packaged Goods, and Insurance with Strong socio-political factors such as political and economic stability, highest literacy rate in the region and a sizeable young and educated population having a strong multi-lingual population with English, French, Portuguese, Spanish, etc.Why Join Us?At WNS, our mission is to enable clients to outperform with our passion for service and innovation. At the heart of each client engagement is our pursuit to understand our client’s business, and create impactful solutions that can drive agility and excellence into their business processes. Our promise of outperformance stems from our deep domain expertise, partnership approach and a global delivery network.Our mission as an organization is guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, Excellence.We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core.
Job Description
Entry level supervisory role, responsible for leading, motivating & retaining a team of professionals with accountability on all Service Delivery parameters, supervisory responsibilities inclusive of work allocation, performance coaching & feedback and general day to day administration of professionals.
Qualifications
WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS Costa Rica - Launched in 2009, the WNS Costa Rica delivery center is fully functional and scalable, We are spread across more than nine countries across North America, South America, and Europe serving various industries like Retail and Consumer Packaged Goods, and Insurance with Strong socio-political factors such as political and economic stability, highest literacy rate in the region and a sizeable young and educated population having a strong multi-lingual population with English, French, Portuguese, Spanish, etc.Why Join Us?At WNS, our mission is to enable clients to outperform with our passion for service and innovation. At the heart of each client engagement is our pursuit to understand our client’s business, and create impactful solutions that can drive agility and excellence into their business processes. Our promise of outperformance stems from our deep domain expertise, partnership approach and a global delivery network.Our mission as an organization is guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, Excellence.We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core.
Job Description
Entry level supervisory role, responsible for leading, motivating & retaining a team of professionals with accountability on all Service Delivery parameters, supervisory responsibilities inclusive of work allocation, performance coaching & feedback and general day to day administration of professionals.
Qualifications
- With relevant experience in handling a team
- Proficient in English (B2)
- Persuasive communication skills
- Prior customer service experience
- Knowledge of customer service and sales processes
- Strong etiquette and customer focused skills
- Planning and organizing skills
- Result oriented
- Ability to analyze data and communicate in an effective manner
- Working knowledge in basic systems and applications (i.e MS Office)
- Problem Solving and Innovation
We regret to inform you that this job opportunity is no longer available as it has expired
New Job Alerts
Schneider Electric
Secure Power Service Engineer Costa Rica
FULL TIME
November 26, 2024
View Job Description
Schneider Electric
Power System Field Service Technician Costa Rica
FULL TIME
November 26, 2024
View Job Description
Looking for similar job?
Edwards Lifesciences
Senior Manager, HR Business Leader
FULL TIME
October 11, 2024
View Job Description
World Business Lenders, LLC
Project Management Team Lead - Loan Operations - Costa Rica
Heredia
October 11, 2024
View Job Description
Matthews International Corporation
Lead - SAP Business Systems
October 11, 2024
View Job DescriptionSee What’s New: WNS Global Services Job Opportunities
WNS Global Services
Associate - Operations
San Jose
FULL TIME
November 14, 2024
View Job Description
WNS Global Services
Senior Associate - Operations
San Jose
FULL TIME
November 7, 2024
View Job Description
New Job Alerts
Schneider Electric
Secure Power Service Engineer Costa Rica
FULL TIME
November 26, 2024
View Job Description
Schneider Electric
Power System Field Service Technician Costa Rica
FULL TIME
November 26, 2024
View Job Description