Costa Rica Job Openings

Bill Gosling Outsourcing

Learning Content Developer

San Jose

FULL TIME

October 25, 2024

Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started!

We provide career opportunities in Customer Service & Collections, with various shifts and full time hours in our state-of-the-art call centre. We strive to create a fun, diverse, and engaging workplace, which promotes both personal and professional growth.

We’re looking for creative and tech-savvy individuals passionate about using technology to create and develop internal training programs for our employees. The ideal candidate should also have a dynamic personality that can lead in-person training programs.

What you will do:

The Learning Content Developer designs and develops learning content involving the design, layout and content development for in-person, remote and Computer-Based Training modules, creating an engaging learning experience for employees. He/she supports new initiatives and partners with stakeholders for continuous improvement. The Learning Content Developer also partners with the global training team to help enhance their capabilities, champion best practices and support functional trainers as part of our vision of training as a Center of Excellence.

Create presentation and training material involving the design, layout, and content development for in-person, remote, and Computer-Based Training modules.
Interact positively with members of all seniority across the business to help problem solve and foster our culture in a fast-paced environment where training is a value-added focus.
Work with Subject Matter Experts, Management, and others to create training objectives, material, and content.
Design and maintain training infrastructure including the Workday Learning environment, SCORM-based training modules, Sharepoint, and the Articulate Suite. Experience with these tools is an asset to candidates
Learn new knowledge, software and innovate while collaborating with others.
Creating testing questions and designing systems and/or tools to measure and report on the effectiveness of training.
Up to 20% of this position can include training team members on a variety of topics including applicable government regulations, Company strategies, systems, policies, procedures, practices, leadership, soft skills, software, train the trainer, and more.
Work with the global training team to help enhance their capabilities, champion best practices and support functional trainers as part of our vision of training as a Center of Excellence.
Provide feedback on training experiences (i.e. collate and analyze data evaluating our efforts) and feedback on trainee performance (i.e. provide feedback on participants who are excelling, performing, and/or struggling)

About you:

You have a minimum of 1 year of experience in two (2) of the following fields: Adult education, Curriculum/ content development, and/or Multimedia/interactive content development
Preferrably with a knowledge of Workday (Workday Learning experience most desirable)
You understand the objectives and impacts of ISO 9001 and 27001
You demonstrate teamwork, open communication and the ability to give and receive constructive feedback.
You demonstrate job knowledge through understanding of the fundamental skills and procedures.
You are never satisfied and demonstrate a winning attitude striving for success and productivity
You take initiative to share or apply best practices in order to improve personal performance and customer experience.
You are fun and energetic and are engaged at all levels

WHY WORK WITH US

We offer a competitive salary for your work experience
Life Insurance and Health Benefits available
Ongoing training / personal development
Amazing work culture where you can learn and grow

About Us

Bill Gosling Outsourcing provides a career opportunity in Customer Service, with various shifts and full time hours in our state-of-the-art call center. We strive to create a fun, diverse, and engaging workplace, which promotes both personal and professional growth. We have offices across the Globe – Newmarket, Ontario; London, Ontario; Montreal, Quebec; USA (Richmond, Virginia); Manila, Philippines; San Jose, Costa Rica; Glasgow, UK .

Where are we located?

We are located in the beautiful C.C. El Cafetal in La Ribera de Belén, beside the Marriott.

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