NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Quality Assurance Engineer to join our team in Barreal de Heredia, Costa Rica.

*NOTE* If you are open to Remote/ Work from Home please just indicate only the Country.

Product Owner

The Kanban Product Owner (PO) role is responsible for identifying, refining, and prioritizing user stories for the Consumer Identity Access Management (CIAM) Kanban team.

Position overview.

The PO represents the voice of the customer to the team and should articulate WHAT is to be delivered but leave it to the team to determine the HOW. In coordination with the team's Tech Leads, Architects, and management, the PO drives value to the business by relentlessly readying product backlog from myriad sources and ensuring the top priority work items are the 'next up' for the CIAM Kanban team deliver.

This product backlog includes, but is not limited to, intake requests, incidents, technical debt, and required maintenance work. The Product Owner is expected to be knowledgeable on the CIAM product and underlying platforms that the delivery teams are supporting. They should have a solid understanding of Identity and Access Management and consumer IAM work area professional concepts/standards, regulations, strategies, and operating standards.

Position's General Duties and Tasks:

• Partner with the CIAM leadership to ready requests from numerous sources into a prioritized, deliverable backlog for the team.
• Communicate the priorities and execution status effectively to key stakeholders
• Incorporate stakeholder input into backlog while effectively negotiating tradeoffs of conflicting priorities based on value to the business and customer.
• Collaborate with the CIAM Product Manager, stakeholders, CIAM team and dependent teams to align priorities, set commitments and prioritize the backlog.
• Work day-to-day with the CIAM team to provide CIAM subject matter expertise and clarify work item requirements.
• Drive quality and innovation into the team's work product.
• Define key metrics for relevant reporting on status.
• Own messaging of status and health of the CIAM team's delivery ensuring that the work meets the customers' needs.
• Facilitate activities and sessions such as Backlog Refinement.
• Follow established guidelines/procedures.

Qualifications

Must have Skills:

• 7+ years of technical experience.
• 3+ years of Product Owner and/or equivalent technical experience with managing consumer-based identity and access control platforms; specifically, Forge Rock.
• 3+ years working in an operational team that has production support responsibilities.
• Experience translating business needs to technical requirements.
• Excellent interpersonal skills with the ability to manage, influence, negotiate and collaborate with a variety of stakeholders with often conflicting priorities and requirements.
• Self-motivated and able to work in a fast-paced environment.
• Ability to work under minimal supervision and use independent judgment to analyze variable factors and determine the best course of action.
• Demonstrated knowledge and experience in technical design and practical implementation of IT solutions.

Preferred Qualifications

• Certified Product Owner certification,
• Experience working with a Kanban team.
• Working knowledge of cyber security concepts, cloud and tools including Identity Access Management (IAM).
• Experience with Forge Rock or similar CIAM tools.
• Significant experience using Azure Dev Ops, Jira, or other work management tools.
• Comfortable with ambiguity and facilitating discussions to explore the best possible solutions and possess the ability to lead
• Excellent communication and presentation skills.
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Education Requirements

Bachelor's degree in computer science or related field.

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about-us/content/diversity-and-inclusion. Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email EEOOfficer@nttdata.com for assistance.