Costa Rica Job Openings
Emerson
Renewals Support Lead
Escazú
October 29, 2024
The Renewals Support Lead builds and manages relationship with external and internal customers while providing sales and value support based on software primary support service contract renewal opportunities.
We offer a competitive benefits package to recognize and support our employees such as private health insurance with dependent coverage, life insurance, flexible work opportunities, wellness center, door-to-door transportation, Asociacion Solidarista, Employee Resource Groups (ERGs), career growth focus and many more.
Commitment with Diversity and Equal Opportunity
Emerson is committed to its core values and believes in respecting DE&I. We do not discriminate and welcome all qualified candidates to apply and become part of our family, regardless of gender identity, race, sexual orientation, disability, age, religion and/or nationality.
At Emerson, we have seven Employee Resource Groups that demonstrate our commitment with DE&I. Through continuous development of activities, programs, and social awareness. Our communities are:
We believe that our success lies in the strength of our people; what sets Emerson apart is our unwavering dedication to fostering an inclusive and diverse environment. We firmly believe that diversity fuels creativity and innovation, allowing us to address sophisticated challenges with new perspectives. We embrace individuals from all walks of life, valuing their unique backgrounds, experiences, and ideas. When you join our team, you become part of a rich tapestry of talent that propels us forward.
We not only care about our people professionally but also personally. At Emerson, we understand the importance of work-life balance and strive to create an environment where individuals can grow both personally and professionally. We offer a range of development opportunities, mentorship programs, and support networks to ensure that our employees thrive in their careers and find fulfillment beyond the workplace.
Tomorrow Reimagined: https://www.youtube.com/watch?v=Bt_f4-DLn Rc
In this Role, Your Responsibilities Will Be:
You anticipate customer needs and provide services that are beyond customer expectations. You show a tremendous amount of initiative in tough situations and are exceptional at spotting and seizing opportunities.
You adjust communication content and style to meet the needs of diverse partners. You are essential and make high-quality decisions, even when based on incomplete information or in the face of uncertainty.
- Regularly engage with the clients to understand their business Needs, challenges, and requirements.
- Function as a liaison between customers, channel partners, project pursuit managers, sales Managers, life cycle program managers regarding business opportunities tied to primary support contract renewals.
- Assist with high severity requests or issue customer concerns as needed.
- Provide support for renewals and services for business partners via phone, email and other channels as required.
- Provide mentorship and support for special and standard pricing with customers in relation to primary Support services.
- Help the business to achieve the goals doing activities like support contract renewal quote follow ups, getting in touch with accounts whose support contract has expired to generate contract reinstatement opportunities, and generating additional product and service portfolio opportunities through quote follow-ups and reinstatement calls.
- Register all relevant information collected during customer interactions in CRM tools.
- Handle customers’ incoming requests, provide support and proposals based on customer specified information.
- Understand and fulfill all regulations of the internal policies and processes of the company.
- Build relationship with clients and work with the sales teams and project pursuit teams.
-
Collaborate proactively in the education of channels.
Who You Are:
You anticipate customer needs and provide services that are beyond customer expectations. You show a tremendous amount of initiative in tough situations and are exceptional at spotting and seizing opportunities.
For This Role, You Will Need:
- Bachelor’s degree and 4 to 6 years of previous customer service, account management and inside sales experience
- Previous customer relationship management experience
-
Proficient end-user IT skills including MS Office, Outlook, SAP & SFDC
Preferred Qualifications that Set You Apart:
- Creative and innovative personality
- Sales mentality and able to product smaller deal proposals
- Ability to provide excellent customer service, customer focused approach
- Passionate about achieving goals and overcoming challenges
- Effective and professional verbal and written communication – both with internal and external customers
- Ability to work in a team or individually if required
- Ability to work in a team or individually if required
- Ability to speak proficient English.
- Knowledge of or previous experience with software support contracts and renewals a plus.
-
Knowledge of controls and software technologies a plus.
Our Offer To You:
We offer a competitive benefits package to recognize and support our employees such as private health insurance with dependent coverage, life insurance, flexible work opportunities, wellness center, door-to-door transportation, Asociacion Solidarista, Employee Resource Groups (ERGs), career growth focus and many more.
Emerson is committed to its core values and believes in respecting DE&I. We do not discriminate and welcome all qualified candidates to apply and become part of our family, regardless of gender identity, race, sexual orientation, disability, age, religion and/or nationality.
At Emerson, we have seven Employee Resource Groups that demonstrate our commitment with DE&I. Through continuous development of activities, programs, and social awareness. Our communities are:
- Black Employee Alliance
- Diverse Abilities
- HOPE
- LGTBIQ + Allies CR
- Costa Rica SOMOS
- Mosaic
- Women's Impact Network
We believe that our success lies in the strength of our people; what sets Emerson apart is our unwavering dedication to fostering an inclusive and diverse environment. We firmly believe that diversity fuels creativity and innovation, allowing us to address sophisticated challenges with new perspectives. We embrace individuals from all walks of life, valuing their unique backgrounds, experiences, and ideas. When you join our team, you become part of a rich tapestry of talent that propels us forward.
We not only care about our people professionally but also personally. At Emerson, we understand the importance of work-life balance and strive to create an environment where individuals can grow both personally and professionally. We offer a range of development opportunities, mentorship programs, and support networks to ensure that our employees thrive in their careers and find fulfillment beyond the workplace.
Tomorrow Reimagined: https://www.youtube.com/watch?v=Bt_f4-DLn Rc
WHY EMERSON
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.
Accessibility Assistance or Accommodation
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com .
ABOUT EMERSON
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!
No calls or agencies please.
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.
Accessibility Assistance or Accommodation
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com .
ABOUT EMERSON
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!
No calls or agencies please.
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