Costa Rica Job Openings
Discovery Land Company
Security Operations Center (SOC) Operator
FULL TIME
September 17, 2024
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Responsible for monitoring, tracking, and coordinating incidents in a fast-paced environment, using various systems to handle requests by phone, email, or radio. Additionally, address security issues, ensuring the safety and well-being of members, guests, and employees on and off the property, while always maintaining professionalism and courtesy.
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POSITION RESPONSIBILITIES:
- Answer and respond to routine and emergency calls.
- Monitor cameras and equipment such as alarms.
- Maintain communication and event logs.
- Dispatch security or emergency personnel as needed.
- Escalate information about unusual/critical events to supervisory staff and others.
- Prevent unauthorized access through surveillance.
- Coordinate with security partners and external parties during emergencies and events.
- Maintain a safe environment by identifying, addressing, and mitigating risks.
- Gather and manage information about community events.
- Enforce the club's health and safety policies.
- Comply with operational standards and local and federal regulations.
- Resolve issues with available resources.
- Properly document incidents and escalate to management as necessary.
EXPERIENCE, SKILLS, AND/OR REQUIRED ABILITIES:
- A minimum of 2 years of experience as a SOC operator or dispatcher (bilingual English/Spanish).
- Preferably certified in First Aid.
- Communicate clearly and accurately over radio and phone.
- Remain calm and professional during all security incidents.
- Preferably hold a valid driver's license (manual car).
About the Project - Zapotal Beach Club
Zapotal Golf & Beach Club is located on the North Pacific shore of Costa Rica in the heart of the Gold Coast. Costa Ricans are known for their Pura Vida attitude- a “pure life” with low stress, good times, and the great outdoors. Guanacaste is one of National Geographic’s five Blue Zones and retains its allure as one of the most hospitable places in the world. Members can enjoy adventures on sea and land, a leisurely round on the 18-hole Tom Fazio golf course, delight in local organic meals, and indulge in a spa treatment or a workout. Take this friendliness and infuse it into a one-of-a-kind private family community, and you get pure magic. It’s the Discovery way. Our employees use their personal talent, passion, and resources to meaningfully integrate with diverse cultures and communities to provide the highest level of guest service and be a part of creating memorable experiences. For more information about our club, please visit:
https://zapotalbeachclub.com/
About Discovery Land Company
Founded in 1994 by Michael S. Meldman, Discovery Land Company specializes in building luxury residential private club communities and resorts worldwide. We have grown to be the premier player in the high-end resort residential niche with 20 world-class projects in our portfolio. Our communities are distinct with their own architectural styles, world-class amenities, and high levels of service.
We don’t build buildings, but rather we build settings where families can create intergenerational memories and enrich their lives in exquisite and untouched sanctuaries. These settings offer a casual and comfortable sense of community through outstanding clubhouses, premier golf courses, welcoming staff, world-class culinary offerings, and outdoor pursuits. To ease and enrich your experiences, Discovery holds itself to the highest service standards. Every decision we make is driven by one fundamental objective: to make the time you spend with the people you care about most not merely enjoyable, but memorable.
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