Costa Rica Job Openings

OfficeSpace

Software Support Tier- 1

Escazú

FULL TIME

November 20, 2024

Office Space Software is the workspace management platform for enterprise-level innovation, empowering over 1,800 leading organizations to optimize and transform their workspaces for a flexible, high-performance hybrid future. Our intuitive solutions for space planning, desk and room booking, and real-time workplace insights help businesses elevate employee experience and operational efficiency. Recognized by G2 as a Leader in Workplace Experience and featured in Gartner’s 2023 Market Guide, Office Space is at the forefront of workplace innovation.
Backed by Vista Equity Partners and Resurgens Technology Partners, Office Space is primed for continued growth. With a global team spanning the US, Canada, and Costa Rica, we’re committed to setting new standards in workplace technology. If you’re driven by impact, energized by innovation, and ready to help shape the future of work, Office Space invites you to join us.
Software Support, Tier 1 - What You’ll Do:

Attend to inbound software support requests from channels in prescribed service levels agreements and verify possible solutions directly with end-users.
Identify and diagnose technical issues from client stakeholders including Facility Managers, IT Managers, and other end-users.
Provide first-line investigation and diagnosis of all issues and service requests and, if needed, escalate, unresolved problems to a Tier-2 support teams.
Quickly learn the features and flow of Office Space’s software platform and maintain a high level of product knowledge by reviewing updated materials and documentation.
Deliver outstanding customer service in order to maintain strong client relationships using professional and clear communication in both oral and written contexts.

The Skills, Experience, and Mindset Required:

Progressive experience in a client-facing role that requires a high level of individual responsibility, where aptitude for improving customer satisfaction and developing a strong relationship was successfully demonstrated.
Proficient in Excel/Google sheets and other relevant data-tracking software.
B2-C1 English Level according to the CEFR or equivalent.
Degree or certificate in Management, Project Management, Computer Science, Engineering, English, or another relevant field.
Schedule flexibility.

Why Office Space?

High-Performance Culture: At Office Space, we believe in the power of accountability, focus, and drive. Our A-Player team members work together to deliver measurable, meaningful results. We recognize and reward those who push boundaries and achieve excellence.
Ownership and Accountability: We trust our employees to take full ownership of their roles, providing the autonomy to innovate and the support to succeed. We seek individuals who are self-motivated and thrive in an environment where they can drive impactful outcomes.
Technology-Forward: As a company invested in cutting-edge technology, we integrate AI and other advanced solutions across our platform to enhance productivity, customer experience, and process efficiency. Our team members are excited by the potential of AI and proactively explore ways it can drive our success.
Growth Mindset: Continuous learning and improvement are integral to our culture. We encourage our team to embrace challenges, seek knowledge, and develop both personally and professionally.
Innovation and Agility: We foster a dynamic, fast-paced environment where fresh ideas and bold solutions are celebrated. We embrace change and thrive on turning challenges into opportunities, with a team that is agile, proactive, and resilient.
Collaborative, Results-Driven Environment: We value purposeful collaboration that leads to shared success and stronger results. While our team members are independent, they recognize the value of working together to drive our mission forward.
Competitive Benefits and Rewards: Office Space offers comprehensive and competitive benefits packages globally, designed to support our team’s health, well-being, and financial security. We invest in our people so they can excel.

Office Space is committed to building and promoting a diverse workforce and celebrates the unique qualities that individuals of various backgrounds and experiences offer. We are committed to basing all employment-related decisions upon valid job-related factors without regard to race, color, sex (including pregnancy, sexual orientation, and gender identity), age, religion, national origin, genetic information, military status, veteran status, physical or mental disability, or any other status protected by law.

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