Costa Rica Job Openings
ValueLabs
Support Engineer Senior Analyst - SD
November 6, 2024
Costa Rica
Responsibilities
• Troubleshoot order management and related upstream and downstream system issues reported via incident ticket management system • Perform root-cause analysis and drive incidents to completion • Extensive use of Splunk to research incident tickets and systems health • Collaborate with other Support Engineers, Software Engineers, and Quality Engineers to resolve incidents • Use and update Support runbooks for resolving incidents • Monitor platform system health and report or resolve degraded performance • Rotating on call responsibilities to monitor for and respond to critical system outages during evenings and weekendsRequirements
5+ Years' experience debugging and resolving systems and connectivity issues in transactional systems • 3+ years' experience working with Splunk • 3+ years' experience working with Postman or similar tool • 3+ years' experience using and interpreting critical system metrics to monitor, and root-cause diagnose systems and connectivity issues • 3+ years' experience of working with relational databases such as My SQL or MSSQLNew Job Alerts
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