At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known.
To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way.

The position is to provide high-level technical support for critical escalations, to identify product gaps and drive product improvements, . Candidate will be required to apply their experience and deep knowledge to provide solution to the customers using Juniper security devices.

Responsibilities:

• Primarily provide technical support to the customers who have deployed Juniper Security Products.
• Take ownership of high priority and/or sensitive customer issues and drive it to resolution.
• Troubleshoot and resolve complex technical issues.
• Develop a "Can-Do" attitude and suggest ways to improve the team’s performance and increase customer's satisfaction.
• Consulting on critical escalations.
• Creating knowledge from the learning during the troubleshooting and research, in forms of Knowledge Articles, Whitepapers, Troubleshooting Guides, and Technical Training.
• Producing supportability ideas that will improve product stability, functionality, and robustness.
• Participating in the weekly escalation meetings with PLM/Engineering/Field/JTAC.
• Participating in monthly and quarterly executive level meetings on products, qualities, and support topics.
• Reviewing new Product/Feature Requirements and be a voice of the customer in
• Understand Product Development processes and able to initiate and manage internal Customer Service projects.

Must Have:
Candidate must have following :

• Network Security experience
• 5+ years in technical support role
• Strong operating and troubleshooting knowledge across of the following: routing, switching and security technologies:
  • TCP/IP
  • BGP, OSPF, ISIS, MPLS (L2 & L3 VPN), RIP
  • Multicast protocols (IGMP, PIM).
  • IPSEC VPN, Remote Access VPN, SSL VPNs.
  • Qo S
  • NAT, CG-NAT
  • User Authentication (AD/RADIUS/TACACS+/JIMS etc.)
• Extensive and deep knowledge of layers 2 (Ethernet, VLANs, VLAN stacking, Spanning Tree (STP,RSTP),)
• High Availability Protocols (Clustering/VRRP)
• Extensive knowledge on Next Generation Firewall features like ALG/IDS/Web-Filtering/Anti-Spam/Anti-Virus/User Authentication/ SSL proxy (Forward/Reverse) etc.
• Working experience with traffic generators (like IXIA, Breaking Point, tcpreplay ) and network protocols analysis tools (like Wireshark, tshark etc.)
• Knowledge of common methods of attacks (Do S, portscan, Worms and Trojans, spoofing) and their remediation like Screen options.
• Knowledge of common protocols like DHCP, DNS, ARP, SSH, ICMP etc.
• Exceptional verbal and written communication skills
• Strong problem-solving skills, applicable to large and complex network scenarios
• Capable of working with cross-functional teams
• Strong customer management and customer service skills.

Good To Have :
The following would be an advantage to have some exposure to:

• Network management skills SNMP, XML, LDAP
• Unix/Linux architectural and/or administrator skills
• Capable of using Unix shell, Python, C, C++, and HTML languages to develop tools/scripts.
• Knowledge of Cloud networking and Virtualization.

ABOUT JUNIPER NETWORKS
Juniper Networks challenges the inherent complexity that comes with networking and security in the multicloud era. We do this with products, solutions and services that transform the way people connect, work and live. We simplify the process of transitioning to a secure and automated multicloud environment to enable secure, AI-driven networks that connect the world. Additional information can be found at Juniper Networks (www.juniper.net) or connect with Juniper on Twitter, Linked In and Facebook.
WHERE WILL YOU DO YOUR BEST WORK?
Wherever you are in the world, whether it's downtown Sunnyvale or London, Westford or Bangalore, Juniper is a place that was founded on disruptive thinking - where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their life's work. At Juniper we believe this is more than a job - it's an opportunity to help change the world...
INCLUSION AND DIVERSITY AT JUNIPER
At Juniper Networks, we are committed to elevating talent by creating a trust-based environment where we can all thrive together. We know from experience that people from underrepresented groups often do not apply for roles they do not feel they meet all the criteria for. If you think you have what it takes, but do not necessarily check every single box, please consider applying. We’d love to speak with you.
Additional Information for United States jobs:
ELIGIBILITY TO WORK AND E-VERIFY
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
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• Information for applicants about E-Verify / E-Verify Información en español: This Company Participates in E-Verify / Este Empleador Participa en E-Verify
• Immigrant and Employee Rights Section (IER) - The Right to Work / El Derecho a Trabajar

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.
Juniper is an Equal Opportunity workplace and Affirmative Action employer. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business need.