At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known.
To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way.

Overview

This is such an exciting time for you to be involved in the IT industry. Digital transformation is everywhere, with technologies such as Multi-Cloud, Automation, Io T, AI/ML and 5G driving the next waves of innovation. Juniper Networks is at the heart of this transformation with its industry leading technologies that are ever more software defined, helping to answer the most complex issues in connectivity.

Juniper has a unique blend of wireless, Artificial Intelligence and cloud expertise which makes us stand out from the competition and bring innovation to the wireless and wired space. Juniper Mist’s next-generation Wireless LAN (WLAN) platform is now combined with Juniper’s wired LAN, SD-WAN and security solutions in order to drive the cloud transition within the enterprise and accelerate our enterprise growth.

At Juniper, we strive to deliver network experiences that transform how people connect, work and live. We Power Connections, Empower Change, and we do that through our core values Being Bold, Building Trust and Delivering Excellence.
Do you want to solve complex problems and build systems that will change the Internet? Do you want to be part of a company that is on the cutting edge of technology? Do you want to work with a world-class team of engineers? If the answer is yes, then Juniper is the destination for you.

Job Responsibilities

• The candidate is expected to work in a highly dynamic and technical environment with relentless focus on delivering Remarkable Customer Experience.
• Demonstrate ownership of customer reported issues till resolution.
• Lead key customer escalations within team towards resolution and own stake holder communication on critical / hot escalations.
• Understand Customer’s impact. prioritize, own and effectively communicate between various stakeholders.
• Closely engage with escalations team and Product teams to drive customer reported escalations towards closures.
• Knowledge Creation, Quality / Continuous improvement initiatives and Training / Mentoring activities.
• Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement.

Mandatory Skills:

• Excellent verbal and written communication, presentation and customer handling skills.
• Ability to logically troubleshoot complex and high impact problems
• Self-learner with appetite for continuous development.
• In-depth knowledge of the following:
  • Switching Technology [x STP, VRRP, LACP, Dot1x, COS, QOS]
  • IP and related protocols (ARP, ICMP, TCP, UDP, DNS, DHCP),
  • In-depth knowledge of 802.11 a/b/g/n/ac/ax/r/k/v protocol standards.
  • BGP, OSPF, RIP understanding would be an added advantage.
• Scripting skills like Python, Perl, or Shell (bash, ksh, csh) would be considered as added advantage.

Preferred Work Experience

• Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
• Troubleshooting complex networks in Switching/Wireless/Cloud domain
• Experience in working with Product Development/Engineering team to resolve customer reported issues.

Educational Qualification

• Engineering Graduates with 4+ years of relevant work experience
• JNCIE or CCIE in Routing & Switching is a Plus.
• Certification on Cloud based / wireless technologies is an added advantage.

All candidates must be able to legally work in Costa Rica. Juniper will not provide any visa sponsorship for this role.
ABOUT JUNIPER NETWORKS
Juniper Networks challenges the inherent complexity that comes with networking and security in the multicloud era. We do this with products, solutions and services that transform the way people connect, work and live. We simplify the process of transitioning to a secure and automated multicloud environment to enable secure, AI-driven networks that connect the world. Additional information can be found at Juniper Networks (www.juniper.net) or connect with Juniper on Twitter, Linked In and Facebook.
WHERE WILL YOU DO YOUR BEST WORK?
Wherever you are in the world, whether it's downtown Sunnyvale or London, Westford or Bangalore, Juniper is a place that was founded on disruptive thinking - where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their life's work. At Juniper we believe this is more than a job - it's an opportunity to help change the world...
INCLUSION AND DIVERSITY AT JUNIPER
At Juniper Networks, we are committed to elevating talent by creating a trust-based environment where we can all thrive together. We know from experience that people from underrepresented groups often do not apply for roles they do not feel they meet all the criteria for. If you think you have what it takes, but do not necessarily check every single box, please consider applying. We’d love to speak with you.
Additional Information for United States jobs:
ELIGIBILITY TO WORK AND E-VERIFY
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Juniper Networks participates in the E-Verify program. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers.

• Information for applicants about E-Verify / E-Verify Información en español: This Company Participates in E-Verify / Este Empleador Participa en E-Verify
• Immigrant and Employee Rights Section (IER) - The Right to Work / El Derecho a Trabajar

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.
Juniper is an Equal Opportunity workplace and Affirmative Action employer. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business need.