Czech Republic Job Openings
Rohlik Group
CRM Specialist
Prague
August 30, 2024
Role Overview
Do you have a passion for driving customer engagement and optimising business relationships? Are you excited about utilising CRM strategies to fuel growth and enhance customer experiences? Then this CRM Manager role might be perfect for you!
In this role, you will be the key architect of customer relationship management strategies, overseeing the full lifecycle of CRM initiatives. You'll work closely with sales, marketing, and customer service teams to ensure a seamless customer experience across all touchpoints. Your data-driven insights will inform personalised marketing campaigns, while your strategic vision will drive customer acquisition, retention, and loyalty.
Your responsibilities
Your responsibilities
What We Expect From You
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Develop and manage CRM strategies to enhance customer acquisition, retention, and loyalty.
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Implement & optimise CRM activities towards our customers (email, push, sms,...). Oversee the implementation and day-to-day operations of the CRM activities, ensuring optimal performance and user experience.
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Analyse customer data to create targeted marketing campaigns and improve customer segmentation.
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Collaborate with cross-functional teams (Sales, Marketing, IT) to align CRM initiatives with business goals.
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Monitor and manage the quality, integrity, and security of customer data.
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Lead efforts to improve customer engagement through automated workflows and personalised communication.
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Track CRM performance metrics and generate actionable insights to drive continuous improvement. Be the champion of data driven decision making and customer satisfaction.
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Train and support users across departments on CRM functionalities and best practices.
Your experience
Your experience
What We Look For
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Education:
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Bachelor’s degree in Marketing, Business Administration, or a related field.
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Experience:
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3-5 years of experience in CRM management or a related role.
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Experience with a leading CRM platform (e.g., Salesforce, Hub Spot, Zoho CRM).
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Skills & Knowledge:
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Strong understanding of customer segmentation, campaign management, and lifecycle marketing.
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Proficiency in data analysis and CRM performance metrics.
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Excellent communication and interpersonal skills, with the ability to collaborate across teams.
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Strong project management abilities, with attention to detail and multitasking skills.
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Bonus Points For:
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Experience with CRM integrations and marketing automation tools.
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Experience with customer journey mapping and customer experience (CX) improvement.
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Certifications in CRM platforms or related technologies.
KPIs
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Decrease Customer Churn
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Increase Average order value and shopping frequency
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Monthly active Users
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Onboarding rate
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Increase Campaign Efficiency
About Rohlik
About Rohlik
Rohlik is the leading Central European e-grocer.
Making customers happy in the Czech Republic, Hungary, Austria and Germany.
Are we a good fit?
Marketing
What we offer
What we offer
Personal growth
Real impact and meaningful work
Work freedom
Fair remuneration
Peer recognition
Unpaid premium membership
Sport challenges
Great team
Are we a good fit?
Are we a good fit?
Our goal in life is to make other peoples’ lives better. Such a mission is difficult, life at Rohlik is difficult – it is not for everyone.
Is it the right one for you?
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