Czech Republic Job Openings

Ingersoll Rand

Customer Experience - Account Specialist

Brno

September 3, 2024

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Job Title
Customer Experience – Account Specialist with German
Location
Brno, Czech Republic
About Us
Ingersoll Rand is a global market leader with a broad range of innovative and mission-critical air, fluid, energy, and medical technologies, providing services and solutions to increase industrial productivity and efficiency.
Job Summary
The position of CX Account Specialist will be located in the European Shared Service Centre (SSC) in Brno, Czech Republic. CX Account Specialist’s primary tasks a related to first class customer support in terms of providing quotes and orders as well as supporting resolution of any issue related to the customer to cash invoice process with the relevant team.
Responsibilities

Customer experience: Managing assigned customer portfolio. Supporting customers with quotes and orders, answering, and coordinating customer requests
Customer relationship: Building knowledge about the customers, keeping records in Salesforce CRM system
Salesforce: Managing cases in Salesforce CRM system
Cooperation with other departments: Active cooperation with other customer experience and other teams
Supporting the team: Supporting the team with back-ups of other customer portfolios if necessary
Supporting continuous improvement culture: Playing a critical part in continuous improvement of team culture and customer satisfaction

Basic Qualifications

Communicative level of English & German
Excellent communication skills are crucial
PC literacy (MS Office)
SAP/Salesforce/Oracle or other CRM system experience is an advantage

Travel & Work Arrangements/Requirements
Fully site based, flexible working, hybrid model, up to 50% home office
Key Competencies

Communicative English & German
Excellent communication skills

What we Offer

Motivating salary and annual bonuses
Meal vouchers
Equity grant (company shares)
Flexipass vouchers 700 CZK or Multisport Card for free
5 weeks of holiday, sick days, Volunteering day
Celebrate your birthday (day off)
Flexible working hours
Possibility of Home Office
Contribution to language/professional courses 6000 CZK
Contribution to pension and life insurance
Mobile service employee program
Pleasant and modern working environment close to the city center
Refreshment at the workplace for free
Employee assistance program

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.

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