• Providing complete customer service to our B2B clients: working on the passive customer service phone line and e-mail communication with customers
• Communication primarily with customers from the Netherlands and Belgium
• Entering new contracts in the database and updates
• Dealing with requests and complaints of clients

• Fluency in Dutch - both written and oral forms. You need to be able to seamlessly communicate with our clients on the phone, and compose grammatically correct emails.
• Reside and be eligible to work from Prague, Czech Republic
• English at the advanced level (necessary for the internal team communication, and communication with a small amount of English-speaking customers)
• Good communication skills, assertiveness
• Independence and thoroughness
• Attention to details
• Resistance to stress
• Previous experience in Customer service, or other customer-facing positions is a plus
• Previous experience working in administrative positions is a plus
• Previous experience working with database systems is a plus

• 5 weeks of vacation, 3 sick days, 2 free days, 2 global volunteering days per year
• Massages directly in our office - FLEETCOR will cover half of the price for you!
• Access to Linked In Learning, Disc personality assessment, and other resources for further learning and self-development
• Meal allowance of 99,- CZK gross per working day, which is sent directly to your bank account.
• Variable benefits system - you will have a monthly budget of 1300 CZK, which you can use for a Multisport card, or additional retirement contribution, or as leisure points on the Pluxee (former Sodexo) card.
• Special offer for our fuel cards
• Special offer for T-Mobile mobile tariff for personal use
• Gifts for your significant life events and work milestones
• Our hybrid working model allows you to work from the office for 3 days and from home for 2 days. Our modern office in Palmovka features an open roof terrace, relax rooms, kitchens with new coffee machines, and a variety of tea options. Every Tuesday, we deliver fresh fruit to the office.