Remote Work: Hybrid

We have an opportunity for a bilingual Junior Customer Specialist to join our outstanding team located in Brno, Czech Republic.


We´d love to find someone with the ability to learn quickly and coordinate information effectively to generate deep customer insights. Your responsibility will include administrating our internal system and providing support to our partners and business customers when placing their orders for repairs. Representative works under close supervision to answer routine questions regarding company products and services and responds to customers by following standard scripts and procedures.


This is a great opportunity for skillful language enthusiasts. You can be fresh graduate, skillful customer agent or parent who is looking for a new challenges after parental leave...we are open for everyone.

Responsibilities:

• Answers initial customer calls and answers general questions
• May require deviation from standard screens, scripts and procedures
• Directs callers to appropriate resources and personnel
• Determines appropriate solutions and responses
• Gathers information from internal resources to answer customers questions
• Documents customer concerns and escalates concerns to appropriate channels in a timely manner
• Demonstrates strong customer service, communication and problem-solving skills

Qualifications:

• High school or equivalent
• 0-1 years of experience
• Fluent spanish and english
• Beginner level skills in Microsoft business applications including Word, Excel and Outlook
• Customer service values/orientation
• Solid professional work behaviors (attendance, teamwork, time management)
• Communication skills (listening, providing clear and concise information, using proper language and grammar)

Benefits:

• 5 weeks of vacation, 5 sick days and 2 volunteer days paid off.
• Multisport card at a reduced price.
• Meal contribution.
• Monthly contribution 800 CZK/month in the form of credits on your Benefit plus card with cafeteria system where you can choose from wide range of activities/benefits from Health, Sports, Travel, Wellness, Development, Culture up to company Language courses.
• Training and personal development in soft skills and hard skills, access to our internal learning portal and internal career opportunities within Zebra departments.
• Annual bonuses based on financial results.
• Yearly salary increases according to individual performance.
• Employee referral bonus for bringing New Talent to Zebra.
• Free beverages and fruit days (coffee, tea, milk available in our kitchenette).
• Life & Pension insurance contribution.
• New modern and multifunctional workplace at Vlněna Office park in the city centre
• Discount at our partners (Banks, HP, Dell, Microsoft Office).