Job Description


Primary responsibilities for this position include, but are not limited to, the following:

• Manages timely, accurately and compliant processing of customers queries and sales orders
  
• Daily communication with customers and business partners, including inbound and outbound calls
  
• Assures timely updates on customer queries and sales orders to the customers
  
• Collaborates – including messaging, reporting, follow-up and more - with channel development and supply chain teams to manage through a variety of supply chain inquiries
  
• SOP’s & WI’s updates including operational controls
  
• Claims management resolution
  
• Credit / Debit note accuracy process check and release
  
• Enters and generates sales orders into the system
  
• Analyses new orders based on ad hoc requests
  
• Enter and generates returns credit notes
  
• Proactively anticipate client needs and deliver excellent client service
  
• Work collaboratively to address client queries and solve client concerns
  
• Provide audit documentation as required and make sure the internal compliance policies are applied
  
• Develops reporting for Supply Chain, Channel Development, Finance stakeholders or others as needed
  

Education & Experience Required:

• Bachelor’s Degree in Business Administration, Supply Chain or Finance
  
• Minimum of 1 year of experience in a finance or supply chain department of a multinational company is desired
  
• Order Management experience is desired
  

Language Requirements:

• English language skills (both speaking and writing) required
  

• Spanish (both written and spoken) required
  

Skills Required:

• Ability to work independently and with a team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness
  
• Strong communication, interpersonal, and organization skills required
  
• Intermediate PC skills (MS Excel, Word, Power Point) required
  
• Experience using SAP is advantage
  

• Prague, Czech Republic
  
• Be willing to periodically travel to local markets sites
  

Our employees are the key to our company’s success. We demonstrate our commitment to our employees by offering a competitive and valuable rewards program. Our Company’s benefits are designed to support the wide range of goals, needs and lifestyles of our employees, and many of the people that matter the most in their lives.

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:
Regular
Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:
Hybrid
Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:
09/26/2024

• A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
  

Job Posting End Date:09/26/2024

A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.


Requisition ID:R312912