:

• Serve as primary post-sale point of contact to develop strong customer advocates at all levels of the organization (IT to user to Exec) that enable the Customer Success Manager to become a trusted advisor to our customers.

• Responsible for customer communications and conflict resolution.

• Jointly define success with customers by understanding the business and/or IT problems customers are trying to solve to best manage the adoption of the software and exceed customer expectations.

• Work with other SAS stakeholders to develop a comprehensive adoption plan that includes a variety of content, events, email, social media, and innovative campaign approaches.

• Build reports and analytics to provide key business insights used for data-driven decision-making.

• Lead or assist with gathering requirements for new and ongoing projects and/or requests for supporting systems or artifacts. Documents Customer Success Plan with customers and sales. Shares plan with Sales, Professional Services, and CIS (Cloud and Information Services).

• Monitor Customer Success through metrics and other measurements.

• Previous experience in a similar role within the technology industry, for example, Customer Success Manager, Customer Advisor, Program Manager, etc.

• Ideally a bachelor’s or master’s Degree in a Technical or Business subject, or equivalent qualification.

• Knowledge of Data Management, Analytics and AI (Artificial Intelligence).

• Understanding of SAS and/or the banking industry will be a distinctive advantage.

• Design and implement customer success plans. Have an individual, tailor approach to each customer.

• Fluent in English and Czech is highly preferred. Polish will be a distinctive advantage.

• Good written, verbal, and interpersonal communications and organizational skills.

• Ability to work and learn independently and as a part of team. Happy to work in a fast-paced environment.

• Ability to travel to client meetings, mostly within Prague.

• An equivalent combination of related education, training and experience may be considered in place of the above qualifications.

To qualify, applicants must be legally authorized to work in Czech Republic, and should not require, now or in the future, sponsorship for employment visa status. SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status or any other characteristic protected by law.
Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.