• Oversee the technical aspects of the CRM system, including configuration, customization, and integrations.
• Partner with business stakeholders to understand their needs and translate them into actionable CRM solutions.
• Stay up-to-date on the latest CRM technologies and industry best practices.
• Manage and maintain CRM data integrity and security.
• Develop and implement strategies to optimize CRM workflows and automations.
• Collaborate with IT and development teams to ensure smooth CRM system operation.
• Train and support users on CRM functionality and best practices.
• Monitor and analyze CRM data to identify trends and opportunities for improvement.
• Generate reports and dashboards to provide insights into customer interactions and CRM performance.

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field (or equivalent experience).
• 3-5 years of experience in a technical CRM role.
• Proven experience with a leading CRM platform (e.g., Sailthru, Salesforce, Hub Spot, Zoho CRM).
• Strong understanding of CRM data management principles.
• Excellent analytical and problem-solving skills.
• Effective communication and collaboration skills.
• Ability to work independently and as part of a team.

• Experience with CRM integrations and API development.
• Experience with data analysis and reporting tools.
• Project management experience.

• Increase Efficiency - reduce manual interaction of campaigns from 100% to 80% by end of this year and reduce manual print communication to 70% by year end
• Increase CTR from 1.3% to 2.5% globally by optimizing template structures and improved recommendation engines
• Decrease error rates and trouble shooting from 2 to 0,5 incidents/week