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Open role: Business Operations Specialist
Full-time, unlimited role
Location: Birkerod, Denmark (flexible work arrangement)
The purpose of the Business Operations Specialist is to ensure that al l J ohnson & Johnson events a re of high quality, including promotional events, medical education events, educational support, advisory boards, consultations, sponsorships, patient organization events, patient organization support and internal meetings. The Business Operations Specialist coordinates planning and organizes logistics, administration and documentation for all types of customer events in collaboration with the Event Requestor from MAF, Commercial or External Affairs.
First point of contact for vendor management- and procurement processes (not P2 P). Guide and support colleagues how to initiate actions for known processes (who to contact, which systems, what to do etc.)
Responsible for upload to i Medical (non-brand related material) for local adaptation of materiel for all brands and media types.

• Drive timely initiation and actions to enable optimal preparation of events.
• Set up and drive event intake meeting with Event Requestor and or brand team, with the aim to align on event concept, content and learning objectives, target audience, event communication strategy, logistics and digital options, vendors, speakers and event faculty where needed as well as raise any out-of-framework or non-compliant event plans with the Event Requestor.
• Support country brand teams in setting up their annual activity plan related to events.
• Handle all administration for customer events in i Connect, ICD and HPR, from initiation to finalization, as well as handle all contact to Amex and other external event organizers, and organize logistics in line with event plan and budget agreed with Event Requestor.
• Handle event-related contacts with attendees and speakers. This includes the contract creation, registration; information on travel and accommodation; managing payment and disclosure documentation.
• Develop event materials in collaboration with Event Requestor, external agency, faculty and speakers, and act as Item Owner for event materials in i Medical review.
• Submit event details and materials to local trade associations following local country requirements.
• Take proactive and timely action on any arising issues which may endanger the event plan, budget or compliance. This includes immediate escalation of major challenges to Business Operations Manager and Event Requestor/brand team, and of potential compliance deviations to HCCO.
• Retain relevant event information and documentation (electronic or hard copy) in line with Records Retention Schedule and Nordic archiving routines.
• Collect feedback, coordinate the evaluation of events and provide brand teams with analysis and recommendations for continuous improvement.
• Act as a super-user for assigned event- and vendor management processes and systems.
• Manage vendor management (not P2P) related contacts internally and externally including contract creation, EPIC, NRAP, ICD and other activities not handled by e-Marketplace/EMEA Procurement
• Upload and review non-brand related material to Janssens’s designated approval system (i Medical), own the initial approval and annual reapproval process
• Implement any revisions to existing materials in line with instructions

Qualifications

• 2-5 years of work experience in comparable roles preferred
• Healthcare, pharmaceutical or similar industry experience preferred
• Strong skills in Microsoft Office required
• High proficiency in English and Danish
• Ability to strive in the light of stressful situations and deadlines, thus deploying a good sense of urgency. Ability to maintain overview and manage many ongoing projects in parallel
• Proactive and independent way of working being naturally inclined to drive initiatives in a timely manner.
• Ability to develop successful and strong relationships with external as well as internal stakeholders.
• B achelor’s degree or equivalent required Other skills required:
• Great command of communication skills, verbal, oral and written, and good presentation skills.
• Structured mindset with regard to project management.
• Desire to provide guidance and feedback to maximize the performance of individuals and/or groups.
• Ability to strive in the light of stressful situations and deadlines, thus deploying a good sense of urgency. Ability to maintain overview and manage many ongoing projects in parallel
• Proactive and independent way of working being naturally inclined to drive initiatives in a timely manner.
• Ability to develop successful and strong relationships with external as well as internal stakeholders.

For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world’s most pressing healthcare challenges.
We know that the success of our business – and our ability to deliver meaningful solutions – depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential.
At Johnson & Johnson, we all belong.