Client Success Manager Tier II

Location: Remote - We are seeking candidates located in Denmark or Germany

The Client Success Team is composed of Client Success Managers (CSMs) that are well versed in the security space, and whose purpose is to assist you in getting the most value out of your Blue Voyant solutions. CSM’s promote the rapid, yet accurate maturation of client partnerships, as well as maximize the time to value, drive continuous improvement, and foster renewals and growth. All accounts over 100K in ACV are assigned a CSM. Accounts under 100K will be assigned to a dedicated team of CSM’s (Digital Strategy).

Responsibilities:

Tier II (Typically Customer’s Over 100K, Under 250K)

• Serves as the primary point of contact for all customer requests, needs, correspondence, escalations, etc.
• Primary advocate within internal BV stakeholder groups to drive tangible outcomes
• Responsible for tracking all customer communications internally with respective BV Teams
• Responsible for the coordination and scheduling of all customer interactions (regular cadence, working sessions, escalation calls, etc.) both with the customer and internal BV Teams
• Oversees the transition from deployment to Steady State and establishes cadence/operating rhythm for new customers
• Drives customer adoption/engagement of current and additional services provided from BV
• Aids in driving retention conversations to ensure customers are on target for contract renewals
• Aids in discussions related to potential customer churn (Playbooks, Churn War Room, etc.)
• Works closely with Sales Counterpart to position, educate, and drive potential growth opportunities for additional BV Service offerings

Qualifications:

• 5-7 years of cyber security background
• Moderate experience managing large, complex accounts with multiple LOB’s and stakeholders
• Requires some oversight from leadership, but able to present their vision prior to escalating
• Demonstrates clear organizational skills and ability to adapt to quickly evolving environments
• Has proven that they can reliably manage their dedicated book of business
• Needs minimal oversight in written or verbal communications
• Has a foundational understanding of the BV's product/service landscape and is able to effectively move from one team to another with little guidance from Team or Management
• Able to articulate BV's offering, benefits, SOPs and deliverables with minimal oversight from supporting SMEs at BV

About Blue Voyant

At Blue Voyant, we recognize that effective cyber security requires active prevention and defense across both your organization and supply chain. Our proprietary data, analytics, and technology, coupled with deep expertise, works as a force multiplier to secure your full ecosystem. Accuracy! Actionability! Timeliness! Scalability!

Led by CEO, Jim Rosenthal, Blue Voyant’s highly skilled team includes former government cyber officials with extensive frontline experience in responding to advanced cyber threats on behalf of the National Security Agency, Federal Bureau of Investigation, Unit 8200, and GCHQ, together with private sector experts. Blue Voyant services utilize large real-time datasets with industry leading analytics and technologies.

Founded in 2017 by Fortune 500 executives, including Executive Chairman, Tom Glocer, and former Government cyber officials, Blue Voyant is headquartered in New York City and has offices in Maryland, Tel Aviv, San Francisco, London, Budapest, and Latin America.

All employees must be authorized to work in Denmark or Germany. Blue Voyant provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Blue Voyant complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
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