Customer Excellence Manager


EET Group is looking for a Customer Excellence Manager to join our Commercial Excellence team.
Are you passionate about taking Customer engagement to the next level? And are you driven by working with 27 sales teams across Europe in a company consisting of more than 52 acquisitions? Then do apply!


The Role
We are looking for a talented, ambitious, high-performing, and commercially oriented Customer Excellence Manager to play a key operational role in developing and driving commercial excellence. This will involve better customer understanding, identification of development areas, and implementation of value-creating activities.
This is an individual contributor role, but you will be part of the Commercial Excellence team, supporting all our sales entities across Europe. The team also includes a Pricing function and several other key roles, all committed to delivering commercial support and ensuring a high level of excellence throughout our sales organisation. You will report to the Director of Commercial Excellence.
The Commercial team has a balanced mix of experienced members and newer colleagues. Our focus is on enhancing growth and efficiency, ensuring we support our sales colleagues with the best tools and high-quality deliverables.
Success in this role will be measured by your ability to enhance customer satisfaction and customer retention and recruitment, successfully implement value-creating processes, and drive strategic initiatives that improve sales performance across markets. Your effectiveness in building strong relationships with internal stakeholders and driving collaborative efforts will also be key indicators of success.
What we offer
We offer you ample opportunity for responsibility and influence in this job. You will help shape the future for our sales organization by implementing new tools to support them. Your primary customers will be our Country Managers and Sales Managers across all markets. You will also enter the head office in an international company, where your development will be in focus and where continuously learning and growing are valued.
We offer flexible working hours and numerous employee benefits at our headquarter in Birkerød, including an excellent canteen, fresh fruit, and great coffee. Moreover, we have an active employee association with several activities over the year.


The Job

• Working with customer recruitment, customer retention and satisfaction, value propositioning, self-service, customer value, and customer journey
• Identification of customer value-creating processes and process efficiency
• Participate in business and market analysis, enabling and implementing the right strategic initiatives to improve sales performance for all customers
• Enhance customer and sales growth and cooperation across markets
• Build and maintain a strong internal network with many stakeholder-functions and across markets.
Roll-out targeted initiatives, coordinate, and support

Your Profile

• Your educational background is of less importance, but you need to have a strong commercial mindset.
• Experience from a similar role.
• Strong commercial understanding and business acumen.
• Solid process and project management skills.
Fluent in Danish and English, a preferably one other language.

The ideal candidate has the following competences:

• High drive and positive energy and attitude
• Great analytical skills
Excellent communicator and relation-builder

Interested?
No need to send an application, just your resume.


About EET Group
Founded in 1986 EET Group is one of the largest IT-distributors in Europe, providing suppliers and customers with expert industry knowledge, intelligent logistics solutions, unique sales service and smart marketing tools.
EET Group operates in 24 markets, serving more than 30.000 annual buying customers and carrying more than 1.100 brands. This has been achieved through strong organic growth and a very successful acquisitions strategy, delivering 50 acquisitions from 1998 till 2023. It is a strategic priority to continue the acquisitional speed for further growth.
Since the foundation of EET Group both size and profitability have steadily been increased year after year. In 2022, EET Group delivered a revenue of €619 million and has a strong underlying cash-flow from operations.
EET Group is headquartered in Birkerød, north of Copenhagen, Denmark, and has 700+ employees across Europe.


As an international business, we rely on diversity of culture and thought to deliver on our goals. To ensure diversity we seek talented, qualified employees in our operations regardless of race, colour, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law.