Customer Experience Manager

Category: Commercial Marketing

Location:Ørestad, Capital Region of Denmark, DK

• Deliver insights based on multiple data sources across channels to support the business strategy and priorities, including supporting other functions in executing effectively.
• Oversee, analyse and communicate customer satisfaction data, market trends and other sources to guide strategic decisions about engagements.
• Develop and implement a customer experience strategy to nurture and maintain strong customer relationships, ensuring overall customer satisfaction and retention.
• Leverage data from multiple channels to understand and make recommendations on how to create better customer experiences using an omnichannel approach.
• Actively engage with customers, field force and customer service to understand customer needs, address concerns, and identify opportunities to enhance their experience.
• In close collaboration with stakeholders, develop and implement customer journeys and experiences to optimize business outcomes.
  
  

• Excellent communication and interpersonal skills, which are used to effectively interact with customers, collaborate with internal teams, and convey ideas and feedback
• Experience in placing the customer at the centre of decision-making and continuously strive to exceed their expectations, creating a powerful customer experience strategy
• Emotional intelligence that enables you to navigate the emotions of both customers and team members, showing empathy when needed
• Fluent English, both written and spoken, Danish language would be considered a plus