Denmark Job Openings
Novo Nordisk
Customer Service QA Professional
Søborg
September 4, 2024
The Position
As a Customer Service QA Professional, you will work with processes related to Customer Service across Novo Nordisk. You will help to create and keep a quality-focused and compliant Customer Service framework that can support Novo Nordisk's continuous growth and focus on patients throughout the entire customer journey. You will have a broad stakeholder landscape, engaging with internal functions from many organizational areas and Customer Service teams from all regions world-wide.
Your key responsibilities will include:
- Providing QA input on designing and implementing compliant Customer Service processes, to meet existing and future business needs (e.g., launch of new products and business models).
- Advising process managers and stakeholders within Customer Service, to ensure they work in compliance with applicable regulatory and internal requirements, and in alignment with interfacing processes (e.g., Customer Complaints, Global Safety, Digital Health Partnerships).
- Reviewing and approving corporate documentation (SOPs) and training materials related to Customer Service, with a high focus on content compliance, accuracy, and consistency.
- Participating in process management activities and process improvement initiatives/projects. Monitoring the regulatory environment around the processes, and interlinks with others, to identify and document any impact on Customer Service.
Qualifications
The position requires efficient collaboration and communication with stakeholders from across Novo Nordisk. To succeed in this role, you need:
- A master’s degree within Management or similar
- Experience with Customer Service processes
- Great communication and stakeholder management skills
- Excellent command of English Experience with Quality Assurance tasks and knowledge of Gx P requirements and/or ISO9000 and ISO13485 would be advantageous
About the Department
Digital Health & Staffs Quality consists of a group of engaged and motived QA Specialists and Project Managers. We are QA-responsible for global Digital Health projects and solutions and act as a Digital Health Quality Competency Center for Novo Nordisk world-wide. Additionally, we are QA-responsible for Novo Nordisk processes within Customer Complaints, Customer Service, and other Staffs areas. We have the QA oversight of these processes and lead various strategic global projects and initiatives within Quality.
Working at Novo Nordisk
At Novo Nordisk, we don't wait for change. We drive it. We're a dynamic company in an even more dynamic industry, and we know that what got us to where we are today is not necessarily what will make us successful in the future. We are anchored on scientific innovation through the power of our diverse differences. We embrace the spirit of experimentation and strive for excellence without fixating on perfection. We never shy away from opportunities to develop, we seize them. From research and development, through to manufacturing, marketing, and sales – we are all working together to advance patient care.
Contact
For further information, please contact the Director of Digital Health & Staffs Quality, Katrine Augustinussen, at +45 30 79 07 32.
17 September 2024
You do not need to attach a cover letter to your application, but please include a few sentences about why you are applying in your CV. To ensure an efficient and fair recruitment process, please refrain from adding a photo in your CV.
Applications will be evaluated continuously when received, and candidates may be called for interview before the deadline.
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