Denmark Job Openings
Nexi Germany GmbH
Global Incident Process SME
FULL TIME
September 26, 2024
Think of the digital tools we use daily - from virtual shopping to contactless payments. They're shaping our future. Join us in influencing the future of digital banking in an innovative environment. With our global merger, the opportunities for personal growth and collaboration are immense.
If you join us in the role of Global Incident process SME, this is what you can expect from us:
- Attractive Salary & Competitive Package: We value your expertise and ensure you’re rewarded for your contributions.
- Comprehensive Training & Support: Receive well-structured training and continuous guidance from your manager.
- Hybrid Work Environment: Enjoy the flexibility of hybrid working, with an expectation of mainly being in the office.
- Flexible Work Hours: We understand the importance of work-life balance.
- Home Equipment Allowance: Get the resources you need to work comfortably from home.
- Necessary Equipment Provided: We supply a laptop, mobile phone, and a monthly subscription.
- Health & Dental Insurance: Your well-being is our priority.
-
Referral Bonuses: Bring your friends and earn rewards when they join our team
About your future role
As a key member of our ITSM Center of Excellence within the Nexi Group, you will be instrumental in our European organization, focusing on incident handling across borders. Your expertise will support our consolidation journey towards a global incident process and the usage of Service Now as our ITSM tool.
The role is wide, and you play a key role in engaging in the daily operation alongside with projects, audits, and all the process related tasks.
Your location will be in Denmark, and you will be part of an European organisation which consist of +30 employee´s - where 10 of these are based out of our office in Ballerup.
- Serve as the Global Incident Process Owner.
- Engage in daily operations - here within audits (both internal and external).
- Lead projects related to incident management, processes, and communication.
- Train teams on the incident process and Service Now.
As you read about the role, are you eager to learn more? If so, review the qualifications that fit you for the position. Remember, beyond your skills and experience, it's your potential that sets you up for success in your daily tasks.
Qualifications needed to be successful in this role:
- Over 5 years of experience with a strong focus on process improvement.
- Superuser proficiency in Service Now .
- ITIL certification is expected.
- Excellent stakeholder management skills.
- Structured, analytical, and problem-solving mindset.
- Strong communication skills.
- Experienced in stakeholder management
- Background as an incident manager will be considered a plus
Apply now!
If this opportunity excites you, we’d love to hear from you! Please apply as soon as possible; we review applications continuously and will close the position once we find the right fit.
By exploring this job opening, you're one step closer to joining us. We're excited to learn more about you!
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