Responsibilities

• Respond to customer requests clearly and comprehensively as a front-line supporter
• Adhere to our KPIs for a low response time, minimal backlog, and high customer satisfaction
• Communicate relevant feedback and issues from customers within the support team using the proper escalation flows and channels
• Provide feedback for optimizing the processes that we currently work with
• Providing the right resolution in an efficient matter via phone and email

Qualifications

• Fluency in Japanese and English is a requirement
• Valid working visa in Denmark
• Experience in customer-facing roles
• Experience with tech support or product support.
• Experience with phone and email-based support
• Comprehensive written and verbal communication skills
• Interested in encouraging people and making them succeed
• Solution-oriented mindset and a structured approach to work
• Familiarity with customer service tools
• You thrive in an environment where we grow together hour by hour, and you are someone who can cope with constant change and self-learning