To process and handle ocean import shipments for our customers, ensuring the highest quality standards and providing service solutions meeting or exceeding our customer’s requirements and company policies and procedures to ensure compliance with laws, regulations and best practices.

• Creates/confirms transport order to ensure delivery of the shipment to the final customer
• Performs booking and booking optimization
• Prepares, controls and distributes all required Import documents to counterparts (carrier, consignee, supplier, etc.) and then checks responses from counterparts and finalizes validation of required documents
• Follows-up on shipment status in the Import area; identifies incidents and ensures resolution of incidents
• Supports Customer Service in the incident and exception management resolution
• Maintains excellent relationships with suppliers
• Is responsible for identifying performance issues of suppliers, and proposes solutions to improve/correct performance
• Performs IT systems related tasks to provide up to date information on shipment

• 2 years of experience in freight forwarding industry, ocean import-export experience preferred
• Strong understanding of Ocean Import regulations and documents preferred
• Cargowise system experience preferred
• Need to be able to work, communicate, and resolve problems that arise in the movement of product
• Attention to detail and excellent oral and written skills required, some customer service experience desirable
• Fluent English skills, both oral and written
• Proficient in Microsoft Office including Outlook, Word, and Excel
• Strong interpersonal skills with a team player attitude and willing to learn from others and share your knowledge