Denmark Job Openings
Pandora Jewelry
Onsite Support Analyst
Copenhagen
FULL TIME
November 1, 2024
- Provide Onsite IT Support for Office Employees and all Onsite Equipment within assigned Location (ie. incl. but not limited to Laptops, Desktop, Workstations, MACs, Printers, AV, Scanners, Mobile Phones, Tablets etc.) > Diagnose and solve IT hardware/software faults.
- Provide On-Site Hardware & Software IT Support (L1.5) - collaborating with the Service-Desk (L1) when cases cannot / should not be solved remotely for IT & Core Application issues & engaging with wider D&T Team as needed.
- Fix technical issues remotely for remote colleagues, or if necessary, organize onsite third-party Vendor support.
- Support Operating System and software deployments, upgrades and license administration (Mac & PC) - working in conjunction with wider Pandora D&T Teams (such as Service-Desk, DWS & Global Licensing Team).
- Installing and configuring computer hardware, software, systems, networks, printers and scanners – (incl. ‘hands-on’ server room activities where needed).
- Provide support towards management & operations of local IT Services provided – such as Print, Telephony, AV Support (Audio Visual), local Software, etc.
- Provides support towards troubleshooting of local site network & Infrastructure issues > working with specialist Pandora D&T Support Teams as required.
- Investigate and resolve COTS application errors, data discrepancies and queries - (ie. specific Pandora Application Support will be location dependent).
- Assist Pandora IT PMO Function on local IT projects.
- Support Business communication (Change Mgmt) > for Office related changes.
- Participates in local Technical Acceptance Testing before moving changes into production, when working in collaboration with PMO.
- Support of Mac OSx platform & associated Hardware & Mgmt Tooling (where applicable).
- 3-5 years working within Desktop / EUS Support (L1.5) Environment supporting multi-site user locations across various IT Hardware Services (Desktop / Laptop / Printer / Video- Conference AV setup, etc.) & IT Software Services (Windows O/S, MS O365 Suite / Share Point / MS Teams, etc.).
- Experience of working within an IT Operational environment utilizing ITSM Toolsets for effective & timely handling of all Incidents & Service Requests (including knowledge of Incident Lifecyle processes).
- Demonstration of relevant role specific / industry qualifications.
- Experience of working within a large, corporate Office Environment.
- Experience of working for a Global Organization.
- Ideally ITIL V3 / V4 Foundation Certified.
- We Dare! We offer robust compensation package including base and bonus, a 401K plan to help you secure your financial future.
- We Care! Pandora offers extensive benefits including: Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D, anniversary gift cards, recognition program and product discounts!
- We Dream! Pandora is fostering growth and crafting opportunities to support the business needs which learning and development programs, continuous feedback, Linked In learning, tuition reimbursement and more.
- We Deliver! PTO Package including: Vacation, Personal, Sick, Birthday, Celebration days and Paid Holidays
Pandora is the world's largest jewellery brand. The company designs, manufactures and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries through 6,500 points of sale, including more than 2,500 concept stores.
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